HEATING, COOLING & ELECTRICAL EXPERTS YOU CAN TRUST

Austin was amazing. Clean, fast, efficient and a great communicator.

Ballard Doesn’t Stand Behind the Quality of their Work. My furnace stopped working efficiently over the holidays. Then it just stopped. I called Ballard Natural Gas out to fix it. I paid the diagnostic fee … he informed me that it was an electrician issue (after about 5 mins). He called his office to see if an electrician could come out. They couldn’t make it until Tuesday (also during the call with the office he was trying to fix his schedule to have Friday off….so he may have been distracted). I called another company to get an electrician in, after about a minute he informed me the furnace tech had the furnace set to off. At that point I question the quality of Ballard Natural Gas diagnosis’. I think trying the on/off switch should be step one. I had the new company look at my furnace and solve the issue. I ask Ballard for a refund since the diagnostic was so poor. They said no.

I had an annual furnace check-up with Austin and he was great. He efficiently and thoroughly checked my Lennox gas furnace and gave me tips for maintenance over the next year. He also fully informed me on options for electric heat pumps I may replace the furnace with in the future.