HEATING, COOLING & ELECTRICAL EXPERTS YOU CAN TRUST

Austin did an excellent job doing our annual service on our furnace. He explained what he was doing. He helped set up our smart thermostat.

After reaching out to three other HVAC companies—Lifetime Heating and A/C, Go Green, and Evergreen—I ultimately chose Ballard Natural Gas to install a new Mitsubishi HyperHeat heat pump in my home.

Joe, the sales person, truly earns his title as a systems design expert. He was the only one who took the time to thoroughly calculate my home's manual J, measuring every window and coming prepared with the King County property record to ensure accurate sizing. This attention to detail immediately set Ballard apart. Joe explained every step of the process, which gave me confidence in the project, especially compared to the other companies whose sales reps spent just five minutes looking around before leaving. Ballard provided the most reasonable quote and was flexible during negotiations

The entire Ballard team made the experience seamless. Zoe from finance was incredibly helpful, patiently walking me through all my financing options and even resolving a concern I had about Ballard’s warranty and lifetime service claims—both of which are solid and reassuring. Clinton also deserves a shoutout for confirming the work I needed to do to install the A/C disconnect for the outdoor unit; his enabling and helpful attitude made both my prep work and the installation day smooth and successful. On installation day, Jay and Anthony, the service technicians, were fantastic. They took great care to keep my home clean, and Anthony worked hard to ensure the outdoor unit was installed tightly and neatly. Jay’s nearly 30 years of experience showed in the fit and finish of the indoor unit—his work integrating it with my existing ductwork was truly impressive.

Overall, I would easily recommend Ballard Natural Gas to anyone considering HVAC work. From the first touchpoint, every member of the team was professional, thorough, and genuinely invested in making sure the job was done right. The combination of expertise, attention to detail, and customer service made this a standout experience.