Conrad was awesome! 10/10 recommend

Raul was great. Cleaned ducts and cleaned up!

Scheduled estimate date and time. Estimator showed up at a different time, then told our landscaping and construction crews onsite that they would give the client a discount to have construction and landscaping employees do all the hard labor digging for them instead of just bidding what we requested. Estimator agreed to quote to installing 75ft long gas line underground. I spoke to estimator and he agreed to send a quote for whole job and a quote for having us dig for him but we only got one quote. Estimator only sent half the bid for gas line with out any trench digging labor included so we requested a proper bid again by phone including all scopes of work. I then followed up 3 times and still we never received it; so of course we hired a more professional company. No big deal, still a 4 star company from my previous experiences.......
What causes a 2 star review was after all this, Ballard Natural Gas employee Zoe contacted me 6 separate times asking if we would hire them and each time Zoe was told the job was already completed, by a competitor because we never got the full estimate we requested multiple times.... This is more unprofessional issues with this company.... I thought it was finally over after repeating myself 6 times that the job is done but then at 7am in the morning Zoe text messages me again, today asking if we are hiring them or not again. I reply to "please stop texting us". Zoe does not stop. I get another text at 8am and reply "Stop texting us!" But Zoe does not stop, she texts me again at 8:31am defensive and lying rebuttals. I decided at this point the unprofessionalism is immature and not worth my time so I text her "PLEASE STOP" and had to block their number. Ballard Gas employee Zoe was a terrible experience. We have had Ballard Natural Gas service our clients and customers and our businesses have also sub contracted them for over 50-60 jobs for over 20 years until this experience. Their quote was also double the price of highest of 5 gas company quotes our clients received. In the end, we had a competitor do it for around 30% the cost of Ballard Natural Gas quote and we had no estimate issues and no rude communication issues so the job is done. I really hope Ballard Natural Gas stops contacting us this time......