Thanks Daniel for keeping our heating/ cooling system running smoothly. I also appreciate your thorough job today with my systems.

Alex and DJ were highly professional and personable, answering any questions we had. They set up and cleaned up well, not leaving any trace when they left. They were patient in showing us how the gas insert worked and tested it out before they left. I highly recommend them.

OK, we had a rough start. Despite a timely initial quote, and wonderful, professional installers, neither of our two systems worked properly when they left. (We had installed two separate systems to replace a single, aging HVAC. One is ducted, the other ductless.) Mitsubishi shipped one heat pump with half the refrigerant it needed, and we are still investigating why the other system cannot keep up. The first week after installation, a tech came out but did not know what the issue was. He was supposed to follow up the next day to see if the system was any better after he was here, but he did not. Frustrated, we contacted the original salesperson, but he just punted to the service manager, and was not responsive when we tried to call. We felt abandoned with an expensive, new, but functionless system. The worst part was that nobody was taking ownership, and nobody could give us a name, a phone number, or a timeline. Our confidence in this company was shot. I would strongly suggest to them that new installations be fully checked, and that new customers be assigned to an employee who is available for questions and issues - someone whose contact information is given to the customer. That is a basic customer service move, and it would have made a world of difference to us. UPDATE: Not working. Calls not returned. Promises not kept.