We knew our tankless gas hot water heater was on its last legs; it ran into errors all the time leaving us with no hot water frequently, and it was LOUD.

I got a fast, very reasonable quote from Tyler at Ballard Natural Gas Service. The quote that he sent me was thorough, but he still made time to discuss the nuts and bolts over the phone. I really appreciated that he answered so many of my questions and really put my mind at ease - we got conflicting quotes and ideas from other plumbers, but Tyler talked me through the logistics, codes, and everything we'd need to consider when selecting a replacement. He seemed really trustworthy from the jump. I also appreciated that BNGS is local, and has been in business for 30+ years.

After agreeing to their quote, I worked with Project Coordinator Zoe who helped us book the installation, and discussed financing options with me. She was also super thorough and lightning fast.

And finally, our installer Jay showed up on time and replaced our unit with an upgraded version. He was super fast and efficient, and answered my questions before he left. He made sure to lay down tarps to keep our space clean, and his workmanship was wonderful.

It's been a few days with our new unit and it's been quite cold at night... and I wish we had done this upgrade sooner! Ballard Natural Gas made it a smooth and fast experience, and their quote was very reasonable compared to other businesses in Seattle. If you need tankless system maintenance or replacements, I'd recommend BNGS!

I had a heat pump installed this week past summer, and have been very happy with the installation and maintenance.