Heating, Cooling & Electrical Experts You Can Trust

Brady, Cole & D.J. were efficient, knowledgeable and tolerated our dogs with grace. Highly recommend Ballard Natural Gas!

Our technicians were Brady, Cole and DJ as well as a fleet of others I didn't catch the names of (really there were a lot of them it was hard to keep track) but whoever they were, they did a fabulous job. I'm not well versed in things like ducts and heat pumps but whatever they did resulted in us having air conditioning! So now my mother can stop leaving all of our windows and doors open all of the time- a considerable safety risk really, so you could say that Ballard Natural Gas Service saved our lives. As a team they were very kind, efficient, neat and had great patience for our weird dogs barking and throwing themselves at them while they worked and for this they should all receive gift cards and/or bonuses and they should all be proud of a job well done. We're very happy with our cool new vents and remotes and all again I'm not really familiar with this operation but that's why we have experts people, such as these.

We had an electrical problem that caused a fuse to be blown. The technician found that two safety systems had been wired by the original installer in a way that caused a conflict that resulted in the blown fuse. He re-wired the system, etc etc.

I will have Ballard Natural Gas do all maintenance from this point onwards.

The same problem cropped up again. George Watts came out again to see if he could trace the problem. Fortunately, because he had already worked on the system he was able to trace the problem more easily this time. He discovered a scape on the insulation that barely exposed the wire. This may have caused intermittent arcing that caused the fuse to blow. We certainly hope so, because otherwise he will need to re-wire the connection between the air handler and the heat pump. This service call was done at no charge. Thank you George and Ballard Natural Gas. I look forward to many years of continuing service.

July 2025

Austin just did the annual maintenance. On time. Good communication. Friendly service. We signed up for next year’s service. This is a good company with well trained technicians.