“From the very beginning, all staff was communicative, professional & efficient and yet still stopping at each juncture to answer our questions. We found Tony very knowledgeable with his years of varying experiences, and the two installers, Alex & Cole, especially hard working, efficient and yet willing to take time to explain their work. They listened to my concern about the placement of the outside unit in the least obtrusive location with professional looking lines, inside & out, so as to look well; and I was very pleased. Cole noted & quickly provided a correction to an old exhaust issue. Problem solving along the way, they seamlessly seemed to be so well trained so that they could continue the installation without hesitation and do so in a 1960’s era home. Otto, their electrician, seemed to quickly figure out what needed to be done and crawled into the attic area of the garage to ensure the electrical lines position ran neatly (and to code), taking out prior PVC lines that were an eyesore. Tony followed up with us to help us more accurately set our new system temperature & fan settings, offering a few helpful suggestions. Their prompt communication, on-time scheduling and accuracy in estimated completion time we appreciated. I would highly recommend.”
“this week Ballard Natural Gas had an entire team take care of replacing my gas furnace installing 2 split ducts and duct cleaning my hundred year-old home.
The entire crew was on time, professional, courteous, and incredibly technically capable. Hats off to Austin, Tyler, Eder, Zack, Brad, Cole & Conrad.
I am a contractor myself and appreciate the logistics and organization of the team. Highly recommend.”
“Alex was knowledgeable, thorough, and worked quickly. Good customer service skills as well.”
“We want to thank Juan, Humberto, Clayton and Aaron for their hard work installing the new HVAC system and removing the old furnace. They were professional, friendly, and willing to answer our questions. They cleaned up after themselves every day and were just a pleasure to have crawling thru our house ;).”
“Poor experience, tech left a mess, didn’t take old filter to dispose of, evaluation not accurate ( example said I should get earthquake shut off valve) I have one, didn’t check with me, found out at the end of visit wouldn’t do gas fireplace insert because of age though it’s working fine. 2 hours and 15 minutes to service a 3 year old furnace in good shape.Charged an environmental fee but couldn’t tell me what it was for
May seem like little details but when he cut corners on these issues and less than optimal communication I wonder what else was done half way, very disappointed”
“Austin did a very good job. He came extra early so we could make a doctors appointment in time.”
“I had the pleasure of meeting Austin, Brady, Cole and Aaron. I owned my own business for 52 years and hired many employees, and fired a few. I would hire any one of these guys without reservation. They are all hard workers, very knowledgeable, efficient and personable. Although the installation of the heat pump system was only completed yesterday afternoon, I believe they did an excellent job. It is not insignificant to note that they didn't leave anything for me to clean up. Thanks.”
“I have been a member of the 5 star plan for years, keeping my furnace, AC, and gas fireplace well maintained. The plan was totally worth it when a part failed during a recent heat wave. They responded within 24 hrs and had me back up and running super quick and at reasonable prices! Both Matt and Austin are very professional and super helpful regarding all my systems. BNG stands by their work and are a great company to work with for all my needs.”