“Zack & Eder cleaned our ducts and did an excellent job. They are 2 of the happiest folks I’ve seen in awhile, especially while doing their job! They were so happy, they went above and beyond and cleaned our dryer duct as well!!
Then came Jay and Tony for the furnace install. Not only did everything worked the first time, their attention to details were superb. Not only were there no bubbles in the silver tape, they were all aligned! Now that’s attention to detail. Jay then repaired one last issue in my dryer duct that the cleaning crew noticed which again was above and beyond! No extra charges from either crew. They were just genuinely nice guys that wanted to fix a problem they saw, on their own time. How amazing is that to see these days? Fantastic service from both teams. And genuinely super people! Will definitely recommend to friends, neighbors and folks at work!!”
“Excellent timely work courteous and professional service”
“Alex just completed my gas furnace (Trane ) installation this morning. He was prompt, friendly and knowledgeable. He went through the steps to adjust the new Honeywell thermostat and showed me how to change the filter in the furnace. I have had excellent experiences with all of BNG's service people. Alex is a credit to your company!”
“Daniel was pleasant and willingly explained what he was doing.. Would welcome him back.”
“Zack & Eder did an excellent job cleaning my ducts yesterday. They explained everything and worked hard .
Everything was great and I would highly recommend Ballard Natural Gas company.
Thanks again for the new furnace Monday and the duct cleaning yesterday.”
“Great team today, Zack and Eder were our Duct Cleaning guys and they were on their game! They put down drop cloths under the 10 inch pipe. Our ducts and fan blades are clean and dust free. Also, they walked us through the process and cleaned and vacuumed before they left. They were very thoughtful about our home and their work.”
“I can't say enough about the people at Ballard Natural Gas! We recently decided to replace our 34 year-old gas furnace and water heater with an electric heat pump system and water heater. We received proposals from four different companies. I chose Ballard Natural Gas because Joe, our Design Consultant, was able to clearly explain why he proposed the sizing and components that he did. I was comfortable with his explanations, and the finished product proves that he was right. Within hours of agreeing to the contract, Zoe called to schedule the planning visit, duct cleaning, and installation events. Zoe helpfully explained everything that would happen, and offered her number to call if I had any questions. Two days later, our project manager Quentin and Joe came to take detailed measurements, take pictures, and spec out the job for the crew that would do the installation. The same day, the team of Zack and Eder overcame technical difficulties with their truck to make it on schedule to our duct cleaning appointment. Two guys having a bad day, but you wouldn't have known it! They were cheerful, and immediately set about expertly cleaning our ducts. They were efficient and respectful of our home and left not a trace behind. They asked a service technician, Conrad, to drop by (on a moment's notice) to insure that everything was back up and running properly before they left. No problem! Two days later, Kevin and Alex were here to install the heal pump, air handler, duct modifications, etc., and Aaron to do the not-insignificant electrical wiring. By mid afternoon, they had the gas furnace out and the electrical wiring/conduit, heat pump, air handler, duct work, and all of the associated tubing and accessories installed and up and running. Astonishing! Kevin came back the next day and replaced the gas water heater with the new electric one, and the job was complete. All of their work was done both expertly from a mechanical/technical point of view, but also they were aesthetically meticulous – it looks great! I have also had several pleasant and reassuring interactions with Amy regarding contract and billing details. Besides being professional and proficient at their jobs, these are just, to a person, some of the nicest people I have had the pleasure to work with. They really seem to like their jobs and each other. To the management team at Ballard Natural Gas – I don't know what your hiring strategy is, but you've really hit on something. I will look forward to each interaction I have with someone from your team. Oh yeah, after a week, we love our new Mitsubishi system! The heat is much more stable (fluctuates less) than with our gas furnace. The system is so quiet as to be inaudible in the entire house except the room in which the air handler is located, and there it is still much more quiet than the gas furnace. The heat pump, which sits outside is also surprisingly quiet. We're looking forward to experiencing whole-house cooling this summer, and curious to see the net impact on our energy bills. And we're thrilled to be new customers of Ballard Natural Gas!”
“Our furnace stopped working with an error code. I called for service in the morning and they got a technician to us by noon. I enjoyed my interaction with George Watt, he was cheerful and fixed the problem quickly. I was glad I had gotten the Gold Star maintenance contract as it helped get priority service and saved a few bucks on the repair.”
“Wowww! Ballard Natural Gas went way above and beyond today! Nicole Seth the service manager and Chris Damron, the service technician, pulled out ALL the stops to order and pick up the part we needed. They then worked the repair into their busy schedule to get our furnace up and running before the weekend!! Thank you Nicole and Chris!”