Testimonials – Heat Pumps Articles
“Chris is efficient and knowledgeable. He takes excellent care of my heat pump and furnace. I highly recommend him and Ballard Natural Gas.”
Continue Reading“Chris is efficient and knowledgeable. He takes excellent care of my heat pump and furnace. I highly recommend him and Ballard Natural Gas.”
Continue Reading“Earlier this week we had a new heat pump system installed by Ballard Natural Gas Services. I am pleased by the entire team and how they coordinated their work and expertise to provide seamless service and do a great job. From their sales rep Tyler, and coordinator Clinton, who set up the job and scoped…
Continue Reading“What an impressive team of great young men! From Tyler, Clinton who gave us our initial quote and inspection, to Mike, Juan & DJ & others, they were friendly, respectful, engaging & extremely professional!!! This whole team exudes confidence & professionalism!!! The installation is happening as we speak and we couldn’t be happier. We highly…
Continue Reading“I'm writing this review to express my extreme dissatisfaction with Ballard Natural Gas Service. My recent experience with them was unprofessional, stressful, and involved a broken promise. Here's a breakdown of the problems I encountered: • Unreliable Communication: Reaching customer service was a struggle My calls were unanswered and were screened because I expressed my…
Continue Reading“Austin was great. Will refer anyone I know. Explained everything. Patient even with interfering dogs. Wholly satisfactory and re-upped for next year’s maintenance.” – Shelley K.
Continue Reading“George was great and answered all of our questions.” – Erica L.
Continue Reading“Super nice guy.” – Boris K.
Continue Reading“Justin was great! He was very thorough, nice, polite, and knowledgeable.” – Heidi S.
Continue Reading“Justin is the best service provider! He’s kind, honest & reliable! Each year he comes on time & maintains heat pump exceptionally! Thank you BNG for all you do for Ballard!!” – Kim S.
Continue Reading“Justin was prompt, polite and thorough. Great job, and good recommendations.” – Tarl O.
Continue Reading“Justin, our technician, was professional, knowledgeable and very efficient in this service visit.” – Bill H.
Continue Reading“So appreciate the time and care you have taken to answer my questions, install the new system and include the smaller details I requested. Shout outs to Mike, Connor, and Neal plus office staff!” – Esther K.
Continue Reading“Justin was prompt and courteous.” – Greg L.
Continue Reading“Justin was prompt, efficient, and friendly.” – Don M.
Continue Reading“Justin was awesome. Very professional and thorough. He explained everything in a very knowledgeable way. He answered all of our questions.” – Charlie S.
Continue Reading“Had Ballard Natural Gas install a heat pump. Connor, Michael, and the electrician did a great job and had the unit running by 5pm. Unit is super quite and the technicians were very versed in the installation and explaining how to use the thermostat/unit.” – Chris C.
Continue Reading“Just wanted to share that we had a great experience with Ballard Natural Gas. They installed two heat pumps simultaneously (lg house) and did a great job, from the original consultation and estimate all the way thru the scheduling, installation and followup. Professional, courteous, they went above and beyond to ensure that everything went smoothly…
Continue Reading“Justin was prompt and very helpful” – T D.
Continue Reading“Justin’s service was timely and professional. Thank you!” – Lauren S.
Continue Reading“Matt Deehring and Josh came to investigate an issue with our somewhat recently installed heat pump. They were quick, kind, and offered thorough explanations to help us with the issue.” – Summer H.
Continue Reading“Justin and Chris were very courteous and did a thorough job checking out our heating/cooling system.” – Judy M.
Continue Reading“I am very pleased with the regular heat pump maintenance provided by Ballard Natural Gas and especially the technician, Justin, who shows up on time, works quickly and makes sure my questions are answered.” – Stuart F.
Continue Reading“Felt compelled to write a positive review for Garrett. He came out yesterday to dig into the problem(a) we were having with our heat pump and thermostat. He was patient, thorough, professional, and took the time to explain everything to us before leaving. Would highly recommend Garrett and hope he’s appreciated for his service with…
Continue Reading“Justin was polite, quick and communicated very well his observations of the heating system.” – michael b.
Continue Reading“This is the second time Justin has been to our house for repairs and maintenance. He is always polite and knowledgable and explains everything in detail which I really appreciate. Thank you!” – Sarah R.
Continue Reading“Justin continues to offer great service both with the yearly maintenance as well as today replacing the wall thermostat. He’s prompt in timing and works efficiently, always answering any questions I might have. Thank you, David” – David S.
Continue Reading“Justin gave us great service. He explained what needed to be done and why, the cost, and got to work. He was courteous and helpful. We’d welcome him back next year.” – Bruce M.
Continue Reading“The heat pump was installed a few weeks ago, very prompt and professional job. We have had service visits, now the problem has been found. It is a part Ballard Natural Gas buys from a vendor. Garrett was prompt, friendly, knowledgeable and communicated with us clearly. I look forward to having the heat pump work,…
Continue Reading“Garrett provided superb service with a smile. Explained everything.” – jeff a.
Continue Reading“My service experience was great. A technician was sent to my home the very next day! The technician was on time and a text was sent prior to his arrival to let me know he was on his way which was helpful. Garrett, the technician who came to our home was courteous, knowledgeable and very…
Continue Reading“Matt arrived right when promised and went to work after a nice introduction to what he would be doing. He explained each step of the process for maintaining our heat pump and air-exchanger. He gave a clear description of what was needed to clean our ducts and by afternoon I had all the reports and…
Continue Reading“Loved the easy of the annual maintenance service. Garrett was incredibly nice and prompt and was done in half an hour. Great service all around.” – Ryan R.
Continue Reading“Garret was efficient, knowledgeable and personable. He answered all my questions, explained clearly what he was doing and acted professionally throughout the process.” – Ed S.
Continue Reading“Garrett was great to work with. He was helpful and efficient while here.” – Christopher S.
Continue Reading“I've been a long a long time customer of Ballard, since I bought my house. This last week, Garret was here to provide annual maintenance on the heat pump, water heater, gas fire place, furnace. I always know that any issues will be identified and a course of action thoroughly explained, all the pros and…
Continue Reading“Garrett performed annual maintenance on our gas furnace and heat pump today. He was outstanding- he welcomed my questions and concerns, listened carefully , and identified solutions to a problem I hadn’t known we had. He is friendly, professional, and knowledgeable. Highly recommend.” – Mimi W.
Continue Reading“Matt went the extra mile in diagnosing and solving the problem after initial installation of the heat pump.” – Christopher S.
Continue Reading“Excellent, prompt, friendly, respectful and skilled service today by Garrett Hamilton!” – Eric M.
Continue Reading“Garrett Hamilton was extremely good. He diagnosed the problem with my heat pump and set up an opportunity for a quick repair. He very professionally answered all of my questions, and I specifically asked that he could be the one who came to replace the motor.” – Barbara B.
Continue Reading“We just transferred over from oil heat to natural gas. We expected to install a gas furnace to replace our old oil furnace in our 1927 Ballard home. Ballard Natural Gas showed us the advantages of a heat pump system. We agreed. Everyone at Ballard Natural Gas was pleasant, prompt and professional from the beginning…
Continue Reading“Great follow up, efficient, friendly, knowledgeable and clean!” – Janet M.
Continue Reading“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more…
Continue Reading“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more…
Continue Reading“The maintenance experience on our heat pump and tankless water heater was great. Communication beforehand was clear and thorough, with texts and a call from the technician to let me know his arrival time. Jesse was very personable and knowledgeable and was happy to explain what he was doing as well as discuss cold-weather heat…
Continue Reading““Ballard Natural Gas is so awesome! They sent someone out as soon as possible. It was a puzzle to find the problem, but were very persistent about finding the problem, ordering parts, replacing parts, and making sure everything was working properly. Anthony, the technician was always polite and friendly…I wanted to adopt him as my…
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