“As always, Ballard Natural Gas provided us with stellar service from beginning to end. We were proactively reminded (a month in advance) that we prepaid for our yearly service and the appointment should be made for maintenance. When I didn't respond after a couple of weeks, they followed up with a courtesy call to make sure we received the service and set the appointment with me.
We received an appropriate amount of reminders prior to appointment day and were contacted the morning of directly by the technician (the very delightful Daniel Dunham!) who could not have been more prompt, polite, and thorough.”
“Electrician Otto Mantz took care of installing a new, separate line for a new dishwasher from the panel to the location of the appliance, which involved two floors and a messy under-the-sink location. Even after a hellish commute on a snowy freeway, he was in good spirits. Throughout the appointment, he explained what he was doing, what still needed to be done, and how he felt things were going. Much appreciated and so much better than different contractors we had here recently, who acted like we didn't exist and couldn't really talk their language. Otto showed me what he had installed, reorganized and labeled our electrical panel, and finished in less time than expected. All very satisfying and professional. I'm posting this here because I've already reviewed BNG and its people on Google repeatedly and don't want to undo the last good review posted there. Everyone we've dealt with at this company through the years has been helpful and good to work with.”
“Both Austin M. & Anthony G. were fantastic. From the initial assessment and talking through what needed to happen to the installation and cleanup. Both of these guys were fantastic and I can’t recommend Ballard enough as a result. Also amazing communication and got us back up & running with a new working furnace within 24 hours. Thank you!”
“A shoutout to Austin for his prompt, professional, and friendly service during our annual heat-pump maintenance. He patiently answered my questions and offered clear, practical suggestions to maximize the efficiency of the heat pump and air handler. Everyone I've interacted with at Ballard Natural Gas is great!”
“Nick, Juan, Otto and Matt did my installation and walk through for my new heat pump. I was without heat and they were able to install two days later, and lent me space heaters. They kept my home clean and listened to my concerns. I’m happy I chose Ballard Natural Gas.”
“Justin did a great job servicing our A/C getting us ready for summer! Very professional and friendly, explained everything he was doing!”
“The maintenance that was performed was not done correctly, and I had to contact the company to address the issue. Prior to the installation, there were dampers on all ducts. Modifications were made to one of the ducts to accommodate the size of the new unit, and the damper on that duct is now missing. However, the service manager insists that no dampers were ever installed, despite the fact that their team previously adjusted them to regulate airflow.
This has been a very disappointing experience, as the problem remains unresolved and we continue to go in circles without a solution.”
“Justin was professional and did the maintenance without disrupting our household. He’s a great representative for the company”