We went to Ballard for a second estimate. Tyler seemed much more knowledgeable. Unlike the first salesman, he took out his tape measure and actually measured the distance from the side of our house to the property line, determining the unit could indeed go on the side. Yay. Upon viewing the upstairs, he told us that a split would be necessary. This made much more sense to us. The quote he provided was comparable to the other company and there was no pressure to accept.
A few days later the crew of Juan, Nick, Anthony and Aaron showed up. All four were professional, friendly, and knowledgeable. In addition, we very much appreciated how mindful they were about our two indoor-only cats, taking extra care to keep doors closed. The work was done efficiently – we had been told it would take two days but they got it done in one. That said, it was not a rush job and they took their time to make sure each part of the job was done well. They were happy to explain what they were doing any time we came by with questions.
We were surprised that the unit they installed was smaller than the tall ones several neighbors have, but so far it's doing the job just fine, and we don't doubt that Tyler knows his stuff and designed the system appropriately. Their cleanup was a little less than complete, but we have no serious issues with it. They totally deserve this five-star review. We will be recommending Ballard to others.”
“After reaching out to three other HVAC companies—Lifetime Heating and A/C, Go Green, and Evergreen—I ultimately chose Ballard Natural Gas to install a new Mitsubishi HyperHeat heat pump in my home.
Joe, the sales person, truly earns his title as a systems design expert. He was the only one who took the time to thoroughly calculate my home's manual J, measuring every window and coming prepared with the King County property record to ensure accurate sizing. This attention to detail immediately set Ballard apart. Joe explained every step of the process, which gave me confidence in the project, especially compared to the other companies whose sales reps spent just five minutes looking around before leaving. Ballard provided the most reasonable quote and was flexible during negotiations
The entire Ballard team made the experience seamless. Zoe from finance was incredibly helpful, patiently walking me through all my financing options and even resolving a concern I had about Ballard’s warranty and lifetime service claims—both of which are solid and reassuring. Clinton also deserves a shoutout for confirming the work I needed to do to install the A/C disconnect for the outdoor unit; his enabling and helpful attitude made both my prep work and the installation day smooth and successful. On installation day, Jay and Anthony, the service technicians, were fantastic. They took great care to keep my home clean, and Anthony worked hard to ensure the outdoor unit was installed tightly and neatly. Jay’s nearly 30 years of experience showed in the fit and finish of the indoor unit—his work integrating it with my existing ductwork was truly impressive.
Overall, I would easily recommend Ballard Natural Gas to anyone considering HVAC work. From the first touchpoint, every member of the team was professional, thorough, and genuinely invested in making sure the job was done right. The combination of expertise, attention to detail, and customer service made this a standout experience.”
“Justin showed up on time for yearly maintenance on our gas furnace. He was very thorough and Met with me afterward to give me recommendations on items that needed to be addressed. He followed up with an email on the items. He was very polite and knowledgeable.”
“BNG always provides exceptional service.”
“Brady Gannon did an excellent job on our furnace replacement. On-time and efficient!”
“Zack and Eder were very professional and did a great job cleaning out our ducts.”
“We were very pleased with the work done by Ballard Natural Gas converting us from an oil furnace to a heat pump. The estimator was extremely knowledgeable (more than the other companies we got estimates from) and gave us a very detailed quote. It was not the lowest or highest we received, but we trusted them as they seemed to be the most professional company we talked to. All the work was on time and completed promptly. We cannot say enough good things about working with them.”
“Austin Mach came out to inspect my heat pump which hasn't been working well as it's fairly old. He was great at communicating everything and was very knowledgeable and friendly. He was great to work with.”