as well as a new directional vent in our kitchen. Juan also fixed a pre-existing problem of a noise coming from one of our heating ducts.
Finally Juan explained to us how to use our new thermostats. When he left, the house was as clean as when he arrived.
Juan was quite friendly and professional.”
“Justin did a great job. Texted to say he was on his way, arrived in the planned window and serviced both the furnace and the heat pump. Many thanks.”
“We are so pleased with our new ductless a/c! Nick, Tyler, Juan, and Otto were wonderful to work with, making the installation process painless and convenient. They were so thoughtful and considerate with our home, kids, and dog as well. Very much recommend!”
“Daniel did a very thorough job.
Explained everything he was doing.
I was very impressed!”
“Austin was wonderful and very professional! He performed maintenance on my tankless water heater and my heat pump. He did an
excellent job on both. He was very informative and answered all of my questions to my satisfaction!
I’ve used Ballard Natural Gas for years.
All of their service technicians have been a pleasure to have in my home as was Austin!”
“On time, works efficiently, answered all questions thoroughly.”
“Austin came out to see why Trane heat pump stopped running. The next week he got the parts and came back to investigate the electrical wiring and replaced the fuse. He found that the wiring was damaged and replaced the damaged wire. Now it is running again. Austin was professional and friendly. It is important that a company work as a team whenever they need to solve a problem. Thanks everyone!”
“We had a Mitsubishi mini-split heat pump installed in mid- June 2025, with a wall unit installed in our upstairs bedroom and a ceiling cassette in the ceiling of our main floor living room. Tyler in sales was great in describing and walking us through everything prior to the installation and got us some discounts. The technicians Tyler and Humberto were professional and friendly, and Tyler was particularly helpful making sure that we got our kumo cloud (mobile app) set up correctly. The full installation work took 2 days, which was one day longer than originally expected, but it worked fine with our schedule and wasn't disruptive at all.”
“Ballard’s Five Star annual maintenance service is the best deal around. I have it for both furnace and heat pump. The whole team is excellent and ensures that I understand what’s needed, answers all my questions, and provides great service every time.”
“Your guys did a fantastic job, worked hard, got everything done on time. No complaints whatsoever, system works great.”