“We had an overall positive experience with Ballard Natural Gas. There were some unforeseen equipment problems, however the inconvenience to us was minimal. Josh, the technician, was very professional and apologetic. Donnie, the service coordinator, immediately contacted us to reschedule to a convenient date. Both were pleasant to work with. Josh showed us how to set our thermostat to allow optimal air movement throughout our house in the summer.”
– J W.
“Garrett provided superb service with a smile. Explained everything.”
– jeff a.
“Scheduling was easy, pricing was clear and upfront. Communication about technician’s arrival was thorough. Technician (Clinton) was on time, fast, explained the issue clearly and had good recommendations about needed service items.”
– Mark P.
“Josh was good with the maintenance this morning. Right on time, very polite. And we got talking about what might make our home experience better — air quality and such. Josh is easy to talk to and did not seem rushed. So we had a chance to go over some questions that occurred to me later in our discussions. As a result, we have ordered some improvements/enhancements.
Thanks for the great service, Josh. And thank you, Ballard N G.”
– Jim S.
“Garrett did a great job completing our annual maintenance for our furnace and heat pump. Included an impromptu troubleshooting of our control panel, where he found and fixed a loose wire. Always enjoy having the Ballard Natural Gas team come through for service.”
– Keene O.
“Josh did a great job with our furnace maintenance and duct cleaning. He was on time and efficient, and also friendly and helpful in answering all our questions.”
– Brent S.
“Garrett did a wonderful job. He was quick and efficient and explained everything well.”
– john b.
“Our technician, Josh, was knowledgeable and professional. Thank you!”
– Brian B.
“Garrett was wonderful! He called when there was a scheduling conflict to let me know that he would be later than scheduled, much appreciated. And he was very professional, efficient and friendly.”
– Barbara H.