“Norm is an excellent technician. He did a superb job of analyzing & repairing my gas fireplace.”
– Tom J.
“Austin Mach did maintenance today. Terrific service. Explained everything clearly, encouraged questions and answered thoroughly. A pleasure.”
– Peter O.
“The technician, Norm Hawker, was on time, knowledgeable, friendly and didn’t give up until the furnace was fully functional again – which entailed a great deal of hard work. It was a pleasure meeting Norm. I’ve never had issues with anyone from Ballard and Norm is another glowing example of their excellent customer service!!”
– Rosalie S.
“Austin and Brian were so efficient and extremely knowledgeable!”
– Lauren C.
“Both of the technicians that came to my house were great! Repair was done, cost was fair I believe. The one concern was being told your company could not guarantee the repair, because of the age of the furnace. I contacted the company who did maintenance each year, until they no longer come into King County. He said my furnace was not old, and did not understand why your company would not stand behind the work done. Maybe you could explain it to me.”
– Deb B.
“Justin does a great job. He has serviced our furnace and fireplace previously.”
– Kathie L.
“Juan and Mike did a great job on our furnace installation. Juan explained everything and he and Mike completed the job within a few hours. They were great with our two dogs one of which is 16 yrs old and prone to accidents. Also wanted to commend the rest of the Ballard team, Joe in sales, Clinton the install manager and Zoe the instal coordinator. Great job by all.”
– Richard W.
“Justin has taken care of the annual maintenance of our older gas furnace for a number of years. As always, he was professional, courteous, and knowledgeable. I know we are in good hands when I see that he is our technician.”
– Shannon H.