“I can't say enough about the people at Ballard Natural Gas! We recently decided to replace our 34 year-old gas furnace and water heater with an electric heat pump system and water heater. We received proposals from four different companies. I chose Ballard Natural Gas because Joe, our Design Consultant, was able to clearly explain why he proposed the sizing and components that he did. I was comfortable with his explanations, and the finished product proves that he was right. Within hours of agreeing to the contract, Zoe called to schedule the planning visit, duct cleaning, and installation events. Zoe helpfully explained everything that would happen, and offered her number to call if I had any questions. Two days later, our project manager Quentin and Joe came to take detailed measurements, take pictures, and spec out the job for the crew that would do the installation. The same day, the team of Zack and Eder overcame technical difficulties with their truck to make it on schedule to our duct cleaning appointment. Two guys having a bad day, but you wouldn't have known it! They were cheerful, and immediately set about expertly cleaning our ducts. They were efficient and respectful of our home and left not a trace behind. They asked a service technician, Conrad, to drop by (on a moment's notice) to insure that everything was back up and running properly before they left. No problem! Two days later, Kevin and Alex were here to install the heal pump, air handler, duct modifications, etc., and Aaron to do the not-insignificant electrical wiring. By mid afternoon, they had the gas furnace out and the electrical wiring/conduit, heat pump, air handler, duct work, and all of the associated tubing and accessories installed and up and running. Astonishing! Kevin came back the next day and replaced the gas water heater with the new electric one, and the job was complete. All of their work was done both expertly from a mechanical/technical point of view, but also they were aesthetically meticulous – it looks great! I have also had several pleasant and reassuring interactions with Amy regarding contract and billing details. Besides being professional and proficient at their jobs, these are just, to a person, some of the nicest people I have had the pleasure to work with. They really seem to like their jobs and each other. To the management team at Ballard Natural Gas – I don't know what your hiring strategy is, but you've really hit on something. I will look forward to each interaction I have with someone from your team. Oh yeah, after a week, we love our new Mitsubishi system! The heat is much more stable (fluctuates less) than with our gas furnace. The system is so quiet as to be inaudible in the entire house except the room in which the air handler is located, and there it is still much more quiet than the gas furnace. The heat pump, which sits outside is also surprisingly quiet. We're looking forward to experiencing whole-house cooling this summer, and curious to see the net impact on our energy bills. And we're thrilled to be new customers of Ballard Natural Gas!”