Heat Pumps

“After 25 years, we needed to replace our intermittently working gas furnace. Tony came out to assess our needs, offering an estimate for both a gas furnace replacement and a new Mitsubishi heat pump. Tony was thorough in his assessment, and patient and friendly answering questions over email. We ultimately decided on the heat pump since we did not already have an a/c unit. The installers and electrician (Jay, Anthony, and Aaron) were great – friendly, clean and careful. Excellent experience from start to finish. The heat pump is much quieter than our previous gas furnace, and our home is consistently warm and toasty. Thank you BNG!”

“Ballard Natural Gas was terrific at every step in the process to replace our old heat pump. Tony was detailed & informative as we considered options & inspired great confidence in our decision to move forward. Jay, Anthony & Otto were excellent during the install itself. They were thorough, effective & very efficient. They went beyond expectations in their approach & in leaving a very clean set-up. They also took care of a site issue that needed an update.
Since the install, our home has never been warmer. The system was sized well & We’re super pleased with the outcome! Thank you!!”

“Brady and Cole installed a new furnace for us. They did a smooth job and explained everything with clarity and patience. We appreciate their professionalism.”

“Ballard Natural Gas Service installed a Mitsubishi Heat Pump to replace our old natural gas furnace and air conditioner. The crew of Brady, Cole, and Otto were professional, courteous, and thorough both with the installation, and with the removal of the old equipment.”

“We had used a different company for maintenance on our gas furnace, and when the time came to replace it, we went to them first to get an estimate for replacing it with a heat pump. Their salesperson seemed fine, but did not provide a solution we were quite satisfied with – he said the unit would have to go on the front of the house, which we were less than thrilled about. He also maintained that a split would not be necessary for our spacious, high-ceilinged upstairs. We had our doubts, given that many of our friends and neighbors have needed splits.

We went to Ballard for a second estimate. Tyler seemed much more knowledgeable. Unlike the first salesman, he took out his tape measure and actually measured the distance from the side of our house to the property line, determining the unit could indeed go on the side. Yay. Upon viewing the upstairs, he told us that a split would be necessary. This made much more sense to us. The quote he provided was comparable to the other company and there was no pressure to accept.

A few days later the crew of Juan, Nick, Anthony and Aaron showed up. All four were professional, friendly, and knowledgeable. In addition, we very much appreciated how mindful they were about our two indoor-only cats, taking extra care to keep doors closed. The work was done efficiently – we had been told it would take two days but they got it done in one. That said, it was not a rush job and they took their time to make sure each part of the job was done well. They were happy to explain what they were doing any time we came by with questions.

We were surprised that the unit they installed was smaller than the tall ones several neighbors have, but so far it's doing the job just fine, and we don't doubt that Tyler knows his stuff and designed the system appropriately. Their cleanup was a little less than complete, but we have no serious issues with it. They totally deserve this five-star review. We will be recommending Ballard to others.”

“After reaching out to three other HVAC companies—Lifetime Heating and A/C, Go Green, and Evergreen—I ultimately chose Ballard Natural Gas to install a new Mitsubishi HyperHeat heat pump in my home.

Joe, the sales person, truly earns his title as a systems design expert. He was the only one who took the time to thoroughly calculate my home's manual J, measuring every window and coming prepared with the King County property record to ensure accurate sizing. This attention to detail immediately set Ballard apart. Joe explained every step of the process, which gave me confidence in the project, especially compared to the other companies whose sales reps spent just five minutes looking around before leaving. Ballard provided the most reasonable quote and was flexible during negotiations

The entire Ballard team made the experience seamless. Zoe from finance was incredibly helpful, patiently walking me through all my financing options and even resolving a concern I had about Ballard’s warranty and lifetime service claims—both of which are solid and reassuring. Clinton also deserves a shoutout for confirming the work I needed to do to install the A/C disconnect for the outdoor unit; his enabling and helpful attitude made both my prep work and the installation day smooth and successful. On installation day, Jay and Anthony, the service technicians, were fantastic. They took great care to keep my home clean, and Anthony worked hard to ensure the outdoor unit was installed tightly and neatly. Jay’s nearly 30 years of experience showed in the fit and finish of the indoor unit—his work integrating it with my existing ductwork was truly impressive.

Overall, I would easily recommend Ballard Natural Gas to anyone considering HVAC work. From the first touchpoint, every member of the team was professional, thorough, and genuinely invested in making sure the job was done right. The combination of expertise, attention to detail, and customer service made this a standout experience.”