“We learned from Austin during our annual maintenance that we needed a new furnace. He carefully & professionally explained the problem & reason. He quickly got us an estimate & scheduled the installation for the following day. He even arranged for us to get some space heaters until the installation was complete. We appreciate the help & prompt attention to detail. Thank you, Austin & Ballard Natural Gas!”
“Austin, the technician, has done great job keeping our gas furnace running efficiently. He very professional in his approach. I really appreciate the great service.”
“The technician Austin was very helpful and answered all my questions when our furnace broke. He was able to arrange for an installation with a quick turnaround time. Brady the installer was great and did an excellent job installing the new furnace. Both technicians were very professional and friendly.”
“Nick did an excellent job removing out old gas furnace and installing the new one.”
“We replaced our aged heat pump with a newer model. Throughout the installation the team had great communication and coordination. When we had a question about the unit, they were out the next day to look over the installation. We appreciate the responsive customer service – and we love the new heat pump! Thank you Tyler, Caleigh, Brady, Cole, Aaron and Zoe.”
“Timely arrival, friendly and knowledgeable workers, professional job.”
“From estimate to installation, the process was seamless. The communication, explanation of service and timeliness exceeded my expectations. Alex (installer) was a pleasure to work with.”
“Austin was fantastic. Explained everything using terms we could understand. Listened to us and worked with us to find the best solution for our heating situation. Would recommend him to anyone with a heating question.”
“After 25 years, we needed to replace our intermittently working gas furnace. Tony came out to assess our needs, offering an estimate for both a gas furnace replacement and a new Mitsubishi heat pump. Tony was thorough in his assessment, and patient and friendly answering questions over email. We ultimately decided on the heat pump since we did not already have an a/c unit. The installers and electrician (Jay, Anthony, and Aaron) were great – friendly, clean and careful. Excellent experience from start to finish. The heat pump is much quieter than our previous gas furnace, and our home is consistently warm and toasty. Thank you BNG!”