“We had fast, efficient service on our furnace and hot water heater. Great to know both systems are working properly with winter at our door! Thanks”
“Juan and Humberto installed a new furnace and 3-unit mini splits at my house. Everything was excellent and the team was professional and friendly. Will definitely reach out to Ballard gas for any gas, hvac or electrical work in the future.”
“Installer Nick Eknes was great. He arrived on time, explained everything clearly and did careful work. When he ran into a couple of unexpected issues, such as a problem getting the old (vey large) water heater out through a small door, he took appropriate action. We are happy with the new tankless system.”
“Ballard Natural Gas Service installed a Mitsubishi Heat Pump to replace our old natural gas furnace and air conditioner. The crew of Brady, Cole, and Otto were professional, courteous, and thorough both with the installation, and with the removal of the old equipment.”
“Juan and Nick have been professional, courteous and mindful. Couldn't ask for better service. Great guys to have on your team!
Being without heat this time of year can be stressful. They let us know exactly when the new furnace would be installed and even offered space heaters until the new furnace was delivered.
They were so pleasant to deal with, nice job guys!!”
“Justin does good work. I trust him. Thank you!”
“Everyone I’ve worked with at BNGS has been great. I chose BNGS for my new heat pump installation because of the thorough job Tyler did in explaining everything. I purchased the duct cleaning as well and Jay went above and beyond to make sure everything (including my very sad, old dryer vent) was cleaned appropriately. Clinton scoped out the job and then Zach and his team did a seamless install. I hope I got the names right. Thank you for making this a painless process and I look forward to continuing to work with BNGs.”
“We’ve been using with BNG to service our old furnace for 18 years. They just replaced our furnace and Alex provided excellent service when he came for the install.”
“We had used a different company for maintenance on our gas furnace, and when the time came to replace it, we went to them first to get an estimate for replacing it with a heat pump. Their salesperson seemed fine, but did not provide a solution we were quite satisfied with – he said the unit would have to go on the front of the house, which we were less than thrilled about. He also maintained that a split would not be necessary for our spacious, high-ceilinged upstairs. We had our doubts, given that many of our friends and neighbors have needed splits.
We went to Ballard for a second estimate. Tyler seemed much more knowledgeable. Unlike the first salesman, he took out his tape measure and actually measured the distance from the side of our house to the property line, determining the unit could indeed go on the side. Yay. Upon viewing the upstairs, he told us that a split would be necessary. This made much more sense to us. The quote he provided was comparable to the other company and there was no pressure to accept.
A few days later the crew of Juan, Nick, Anthony and Aaron showed up. All four were professional, friendly, and knowledgeable. In addition, we very much appreciated how mindful they were about our two indoor-only cats, taking extra care to keep doors closed. The work was done efficiently – we had been told it would take two days but they got it done in one. That said, it was not a rush job and they took their time to make sure each part of the job was done well. They were happy to explain what they were doing any time we came by with questions.
We were surprised that the unit they installed was smaller than the tall ones several neighbors have, but so far it's doing the job just fine, and we don't doubt that Tyler knows his stuff and designed the system appropriately. Their cleanup was a little less than complete, but we have no serious issues with it. They totally deserve this five-star review. We will be recommending Ballard to others.”