“Our annual home maintenance on split system heat pump. We couldn’t be more pleased with the experience. Austin Mack did a fantastic job. His professionalism, attention to detail, and experience were impressive. He took the time to explain everything clearly and made sure the system was running perfectly before he left. Highly recommend Ballard Natural Gas. We should know as we’ve been a customer for some 20 years +/-“
“Alex did a fantastic job replacing our furnace. He was courteous and professional every step of the way. Thank you!”
“Chris is timely, thorough, and friendly — and always willing to answer questions. Thanks for making it easy to maintain our mini-splits!”
“Jay and Anthony were outstanding!! They arrived on time, explained the installation process and completed the job in a timely manner. They went through the thermostat installation giving great assistance in understanding the technicalities of the device. It was actually quite simple, buy they were very helpful and made it very easy. They also went out of their way to assist with a glass fireplace insert issue we were having and they fixed that once the new furnace installation was complete. These two were very professional. knowledgeable and considerate! Couldn't ask for a better installation experience!! You are lucky to employ these two as they are both great guys to boot!! I would definitely ask for this team if I were buying a furnace! Thanks!! Ric”
“Furnace installation was completed by Juan in a timely & complete manner. He rewired the thermo successfully & rerouted the drain line better than previous installation. The exhaust needed to be redone for increased height, and he came back out early next day to correct it. Very well done! DH”
“George was friendly, efficient and was great to work with for our filtering replacement.”
“Juan arrived on time to replace an existing tankless water heater. He was friendly, efficient, and knowledgeable. He was extremely neat, placing drop cloths everywhere protecting any area he anticipated moving or working. Several times the installation created issues that were not anticipated. He rectified them professionally and calmly never appearing to be flustered. After a day taking longer than anticipated he never lost his cool. Before leaving everything was clean and orderly, leaving no indication that he had ever been on the property.”
“Austin was very informative and helpful. We would like to have him every time.”
“They moved my appointment 2 times and made me wait for the technician for about 4 hours; after that, they told me they couldn't make an appointment. I am disappointed with this company and will look for a new one.”