“Earlier this week we had a new heat pump system installed by Ballard Natural Gas Services. I am pleased by the entire team and how they coordinated their work and expertise to provide seamless service and do a great job. From their sales rep Tyler, and coordinator Clinton, who set up the job and scoped out the project, to Juan, the on site HVAC project manager, Mike, the HVAC installer, and DJ, the electrician, they worked around us and our dogs in a pleasant friendly way, kept the place tidy, removed the crazy old system that was here and replaced it with a quiet, efficient Mitsubishi heat pump system that we are already enjoying. We are looking forward to lower heating costs now, and added comfort summer and winter. Very pleased to have selected BNGS from all the bids we collected. We know we made the right choice.”
“What an impressive team of great young men! From Tyler, Clinton who gave us our initial quote and inspection, to Mike, Juan & DJ & others, they were friendly, respectful, engaging & extremely professional!!! This whole team exudes confidence & professionalism!!! The installation is happening as we speak and we couldn’t be happier. We highly recommend this company for ALL you HVAC needs”
“Amazing service with great communication by the technicians (Corbin & Zach). Ballard Natural Gas is always the best- have been having them come for 20 years. Zoe in scheduling/sales is also wonderful to deal with! Only place I will use for all heating/cooling/water heater maintenance & repairs. Thank you!”
“Justin has been maintaining our gas furnace for years and has always, without exception, delivered superior service. He is fast and reliable every single time. BNG has also done duct cleaning at our large house, and they make the project quick and painless. Would always recommend BNG, and especially Justin if you have a gas furnace!”
“Justin as usual was very friendly and did the maintenance fairly quickly. I would recommend this company as a bunch of us on the street have used them for A/C.”
“I'm writing this review to express my extreme dissatisfaction with Ballard Natural Gas Service. My recent experience with them was unprofessional, stressful, and involved a broken promise.
Here's a breakdown of the problems I encountered:
• Unreliable Communication: Reaching customer service was a struggle My calls were unanswered and were screened because I expressed my dissatisfaction. The representative became frustrated, gave me attitude, and hung up the call because I asked to speak to the service manager.
• Deceptive Pricing: I initially contacted Ballard Natural Gas after receiving a quote from AirGanic. When I explained the situation, a Ballard sales representative assured me they would match AirGanic's price for the service. However, they quickly said no because it would be out of their price range. Ballard reneged on their promise to match the quote. The final bill was significantly higher than AirGanic without the customer service and peace of mind that we were promised.
• Quality of Service: In addition to taking two days off for installation, and no final walk-through, I had to take four additional days for the service tech to diagnose the issue of non-working equipment. They later did not take responsibility for not determining that the pump needed to be hardwired rather than plugged into an outlet since a switch controlled it (I had no previous knowledge of the ins and outs of installation). This simple concern should’ve been diagnosed by the salesperson, or project manager, or four times a technician came out to resolve the issue. Unfortunately, the service itself left much to be desired. They also failed to indicate that an air duct should have been replaced to reach the unit comfortably and without issue, so they decided to quote another price.
Overall, this experience with Ballard Natural Gas Service was a huge disappointment. Their lack of communication, scheduling issues, and quality of service left me feeling frustrated. They wasted my time and misled me about the pricing and superior customer service. I would recommend you research other companies before arriving at a decision.”
“Our furnace stopped working on Saturday, we had someone here first thing on Monday and a new furnace by Tuesday afternoon. Really impressed with the responsiveness and helpfulness of everyone we worked with. Everything was really clear and I didn’t feel pressured to go with any certain product, but did feel like I had the information needed to make my own decision.”
– Jacqueline D.
“Austin was great. Will refer anyone I know. Explained everything. Patient even with interfering dogs. Wholly satisfactory and re-upped for next year’s maintenance.”
– Shelley K.
“Conrad was thorough, respectful, friendly, and very good about explaining everything we need to know.”
– Joanne L.