“Both Austin M. & Anthony G. were fantastic. From the initial assessment and talking through what needed to happen to the installation and cleanup. Both of these guys were fantastic and I can’t recommend Ballard enough as a result. Also amazing communication and got us back up & running with a new working furnace within 24 hours. Thank you!”
“A shoutout to Austin for his prompt, professional, and friendly service during our annual heat-pump maintenance. He patiently answered my questions and offered clear, practical suggestions to maximize the efficiency of the heat pump and air handler. Everyone I've interacted with at Ballard Natural Gas is great!”
“Nick, Juan, Otto and Matt did my installation and walk through for my new heat pump. I was without heat and they were able to install two days later, and lent me space heaters. They kept my home clean and listened to my concerns. I’m happy I chose Ballard Natural Gas.”
“Justin did a great job servicing our A/C getting us ready for summer! Very professional and friendly, explained everything he was doing!”
“The maintenance that was performed was not done correctly, and I had to contact the company to address the issue. Prior to the installation, there were dampers on all ducts. Modifications were made to one of the ducts to accommodate the size of the new unit, and the damper on that duct is now missing. However, the service manager insists that no dampers were ever installed, despite the fact that their team previously adjusted them to regulate airflow.
This has been a very disappointing experience, as the problem remains unresolved and we continue to go in circles without a solution.”
“Justin was professional and did the maintenance without disrupting our household. He’s a great representative for the company”
“Humberto is an excellent worker. He worked approximately seven hours putting in my new equipment. He explained the entire nature of the installation and was absolutely perfect in every aspect of his work. I would highly recommend him to anybody who needs his services. Congratulations Humberto. Joan Barokas. 206-313-1384.”
“Raul was prompt, and was informative about the process. He told me that the intake register filter inside my house was restricting the airflow. Once removed the airflow was great. Thanks so much.
Karen”