Archives: Reviews
“I was so lucky to find this company. They have been so helpful with any questions I have. Joe was the person that came out and gave me the estimate which was what I ended up with after receiving other estimates. He was so personable and informative. Zoey kept me up to date with other concerns. I would highly recommend this company if you need their services.”
“I was so lucky to find this company. They have been so helpful with any questions I have. Joe was the person that came out and gave me the estimate which was what I ended up with after receiving other estimates. He was so personable and informative. Zoey kept me up to date with other concerns. I would highly recommend this company if you need their services.”
“I had Conrad, Zack, and Corbin here today to do a furnace maintenance and duct cleaning. I really appreciated the on time arrival, clear communication, and great work done by your team. Always a pleasure to work with you.”
“We are very happy with our new furnace and with the technicians who installed it for us. They were very professional and seemed to really care about our house and getting everything done right. I’ll be sure to recommend you to our friends. Thanks again.”
“We are very happy with our new furnace and with the technicians who installed it for us. They were very professional and seemed to really care about our house and getting everything done right. I’ll be sure to recommend you to our friends. Thanks again.”
“As always Justin provided excellent and reliable service.”
“Excellent service. George was very professional, knowledgeable and efficient servicing both the gas furnace and gas fireplace. Answered questions clearly. Arrived early even!”
“Earlier this week we had a new heat pump system installed by Ballard Natural Gas Services. I am pleased by the entire team and how they coordinated their work and expertise to provide seamless service and do a great job. From their sales rep Tyler, and coordinator Clinton, who set up the job and scoped out the project, to Juan, the on site HVAC project manager, Mike, the HVAC installer, and DJ, the electrician, they worked around us and our dogs in a pleasant friendly way, kept the place tidy, removed the crazy old system that was here and replaced it with a quiet, efficient Mitsubishi heat pump system that we are already enjoying. We are looking forward to lower heating costs now, and added comfort summer and winter. Very pleased to have selected BNGS from all the bids we collected. We know we made the right choice.”
“What an impressive team of great young men! From Tyler, Clinton who gave us our initial quote and inspection, to Mike, Juan & DJ & others, they were friendly, respectful, engaging & extremely professional!!! This whole team exudes confidence & professionalism!!! The installation is happening as we speak and we couldn’t be happier. We highly recommend this company for ALL you HVAC needs”
“Amazing service with great communication by the technicians (Corbin & Zach). Ballard Natural Gas is always the best- have been having them come for 20 years. Zoe in scheduling/sales is also wonderful to deal with! Only place I will use for all heating/cooling/water heater maintenance & repairs. Thank you!”
“Justin has been maintaining our gas furnace for years and has always, without exception, delivered superior service. He is fast and reliable every single time. BNG has also done duct cleaning at our large house, and they make the project quick and painless. Would always recommend BNG, and especially Justin if you have a gas furnace!”
“Justin as usual was very friendly and did the maintenance fairly quickly. I would recommend this company as a bunch of us on the street have used them for A/C.”
“I'm writing this review to express my extreme dissatisfaction with Ballard Natural Gas Service. My recent experience with them was unprofessional, stressful, and involved a broken promise.
Here's a breakdown of the problems I encountered:
• Unreliable Communication: Reaching customer service was a struggle My calls were unanswered and were screened because I expressed my dissatisfaction. The representative became frustrated, gave me attitude, and hung up the call because I asked to speak to the service manager.
• Deceptive Pricing: I initially contacted Ballard Natural Gas after receiving a quote from AirGanic. When I explained the situation, a Ballard sales representative assured me they would match AirGanic's price for the service. However, they quickly said no because it would be out of their price range. Ballard reneged on their promise to match the quote. The final bill was significantly higher than AirGanic without the customer service and peace of mind that we were promised.
• Quality of Service: In addition to taking two days off for installation, and no final walk-through, I had to take four additional days for the service tech to diagnose the issue of non-working equipment. They later did not take responsibility for not determining that the pump needed to be hardwired rather than plugged into an outlet since a switch controlled it (I had no previous knowledge of the ins and outs of installation). This simple concern should’ve been diagnosed by the salesperson, or project manager, or four times a technician came out to resolve the issue. Unfortunately, the service itself left much to be desired. They also failed to indicate that an air duct should have been replaced to reach the unit comfortably and without issue, so they decided to quote another price.
Overall, this experience with Ballard Natural Gas Service was a huge disappointment. Their lack of communication, scheduling issues, and quality of service left me feeling frustrated. They wasted my time and misled me about the pricing and superior customer service. I would recommend you research other companies before arriving at a decision.”
“Our furnace stopped working on Saturday, we had someone here first thing on Monday and a new furnace by Tuesday afternoon. Really impressed with the responsiveness and helpfulness of everyone we worked with. Everything was really clear and I didn’t feel pressured to go with any certain product, but did feel like I had the information needed to make my own decision.”
– Jacqueline D.
“Austin was great. Will refer anyone I know. Explained everything. Patient even with interfering dogs. Wholly satisfactory and re-upped for next year’s maintenance.”
– Shelley K.
“Conrad was thorough, respectful, friendly, and very good about explaining everything we need to know.”
– Joanne L.
“Austin was quick and communicative with our yearly maintenance!”
– Max D.
“Justin completed annual maintenance on our furnace and fireplace. He explained what he was doing and completed the work efficiently. And he was very pleasant all the while.”
– Susan W.
“We called on Friday, had a bid by the early afternoon and Brady installed a new tankless water heater on Monday! Customer service is top notch and Brady was a whiz with installation and communication!”
– Randi S.
“George was great and answered all of our questions.”
– Erica L.
“Conrad’s service is five times 5 stars!!! Ballard has been keeping me warm for decades. Really appreciated todays service call since furnace was out on a very cold day”
– Kerry K.
“Bitter cold weather is in the forecast, so I decided not to procrastinate any longer and have the furnace serviced. (In last year's record cold the furnace died and there was no heat for days; Ballard Natural Gas Service was the only HVAC business that returned my call and came out to fix it. So grateful!)
When HVAC diagnostic tech George Watts arrived and checked the furnace in the crawlspace, he discovered issues with the condensate pump; there was also water under and around the furnace. Not good. George quickly fixed the problem, explaining each step and answering my questions. If this had not been addressed immediately, there could have been serious problems with the cold weather ahead.
I rarely post online reviews, but this is the exception: Ballard Natural Gas Service came through for me when my furnace failed last year, and now they’ve come through again, just before this major snow/cold snap in Seattle. George Watts is exceptional, not only in his expertise but in his kindness and concern. Highly recommend!”
– Helen H.
“They kept us informed as the tech was on his way. Tech was timely and very professional. Same guy we have had before which is reassuring. Performed the maintenance as requested and made one suggestion which we decided to do. Professional all the way around. We will continue to used Ballard”
– Alan G.
“Austin was friendly and did a great job”
– Michael M.
“Norm is an excellent technician. He did a superb job of analyzing & repairing my gas fireplace.”
– Tom J.
“Austin Mach did maintenance today. Terrific service. Explained everything clearly, encouraged questions and answered thoroughly. A pleasure.”
– Peter O.
“The technician, Norm Hawker, was on time, knowledgeable, friendly and didn’t give up until the furnace was fully functional again – which entailed a great deal of hard work. It was a pleasure meeting Norm. I’ve never had issues with anyone from Ballard and Norm is another glowing example of their excellent customer service!!”
– Rosalie S.
“Austin and Brian were so efficient and extremely knowledgeable!”
– Lauren C.
“Both of the technicians that came to my house were great! Repair was done, cost was fair I believe. The one concern was being told your company could not guarantee the repair, because of the age of the furnace. I contacted the company who did maintenance each year, until they no longer come into King County. He said my furnace was not old, and did not understand why your company would not stand behind the work done. Maybe you could explain it to me.”
– Deb B.
“Justin does a great job. He has serviced our furnace and fireplace previously.”
– Kathie L.
“Juan and Mike did a great job on our furnace installation. Juan explained everything and he and Mike completed the job within a few hours. They were great with our two dogs one of which is 16 yrs old and prone to accidents. Also wanted to commend the rest of the Ballard team, Joe in sales, Clinton the install manager and Zoe the instal coordinator. Great job by all.”
– Richard W.
“Justin has taken care of the annual maintenance of our older gas furnace for a number of years. As always, he was professional, courteous, and knowledgeable. I know we are in good hands when I see that he is our technician.”
– Shannon H.
“Justin was kind, thorough and efficient. Our experiences with BNG are always great. Thank you!!”
– Michele A.
“Justin provided timely, efficient, respectful service. He explained thoroughly the recommendations he was making and answered all my questions. He was able to provide estimates immediately and how the offered discounts worked. Overall, I have been using Ballard Natural Gas since they installed my furnace, tankless water heater, and line for my Range top and outdoor grill in 2013. I have been very satisfied with the equipment and service. I have found all the techs who have come to the house to be very polite, honest, and friendly making the overall experience less focused on the hassle of taking time off and paying the bill.”
“Justin is very professional and knowledgeable about the furnace and its possible problems. He found the issue quickly recommended the proper fix, and ordered the right part. You are lucky to have him on your team!”
– Anthony Torrero C.
“Justin was great! He was very thorough, nice, polite, and knowledgeable.”
– Heidi S.
“Justin was the technician. It was well communicate prior, during and after service.”
– Eiko K.
“Justin is the best service provider!
He’s kind, honest & reliable!
Each year he comes on time & maintains heat pump exceptionally! Thank you BNG for all you do for Ballard!!”
– Kim S.
“Justin was so professional, answered our questions, did a great servicing job. He has always provided great service”
– David C.
“Justine was professional and polite. Did maintenance on our gas furnace and three splits. Thank you.”
– MaryAnne M.
“A huge thank you to Brenden Ohm and Norm Hawker who performed an urgent repair on our mini split air handler. It was an add-on job at the end of a dreadfully hot day and they were prepared to assess and replace a defective part on the spot. The job required some awkward re-wiring and they worked together to resolve the installation. They arrived (and left) with a smile and we had a cool home again!”
– Jim B.
“Justin was prompt, polite and thorough. Great job, and good recommendations.”
– Tarl O.
“Justin, as always, is friendly, quite affable, and provides great service. We are always happy to have him work here.”
– Chip P.
“Justin did the maintenance on my furnace and AC. He did everything quickly, answered all my questions, and was courteous and professional the whole time. Great experience.”
– Nemanja M.
“Wonderful, Justin was super helpful and friendly”
– Colin D.
“Justin was professional and quick.
Appreciate that.”
– Andrea H.
“Justin was here today and did an awesome job of tuning up my gas furnace and 2 gas fireplaces!”
– Catherine S.
“Justin, our technician, was professional, knowledgeable and very efficient in this service visit.”
– Bill H.
“We are big fans of Justin our furnace technician with Ballard Natural Gas. He comes every year to do maintenance on our basement furnace and wall furnace. He is knowledgeable, easy to work with, thoughtful, and genuinely nice. We highly recommend Justin and Ballard Natural Gas.”
– kr s.
“Prompt, on-time service with exception value. Technician was able to correct the problem quickly and didn’t mind me looking on as he explained the problem and how to correct it. Beyond satisfied!”
– Lorie W.
“So appreciate the time and care you have taken to answer my questions, install the new system and include the smaller details I requested. Shout outs to Mike, Connor, and Neal plus office staff!”
– Esther K.
“Our service professional, Justin, is always friendly and efficient. He always lets us know exactly what he has done, and let us know what he suggests for keeping our furnace in good working condition.”
– Steve M.
“Alex arrived on time ready to go. Despite numerous challenges he stayed until we had a new operating furnace (12 hours) as promised. Perfectly timed to be ready for the coldest morning of the Fall.”
– ALAN C.
“Many thanks to service technician Justin for his maintenance visit on 10/12/22. He came at the front end of the 4 hour appointment window, which is always appreciated, and was friendly, efficient, and communicated clearly about his findings and recommendations.”
– Michael M.
“Regarding annual maintenance for St. Paul’s United Church of Christ. Wilson was extremely thorough and very professional. I would highly recommend Ballard Natural Gas Service!”
– Johnny s.
“Justin was very helpful and informative. He quickly got my furnace running and provided advice on how to improve my system long term.”
– Callum C.
“Justin performed the service on my furnace with filter system to set me up for a cozy winter season. In addition he informed me that the first set of filters in the filter system could be rinsed out with water. I don’t recall that being part of the maintenance instructions that came with the unit. I was very pleased to be able to rinse out ten years accumulation of particles out of those filters. Thank you Justin!”
– Julia K.
“Justin has done our annual gas furnace maintenance since 2017. He is always prompt, polite, informative, professional, and thorough. Everything is clean and complete when he leaves. It is a real pleasure to work with him.”
– Neal G.
“Justin was a very polite, young man who went right to work servicing our furnace and air conditioner and made recommendations. We think he did a good job.”
– Charles & Carol T.
“Justin was great. Efficient, professional. Much appreciated!”
– Erik S.
“Justin has taken care of our furnace for 7 years. He is always professional and courteous and keeps our furnace working through the cold winter months.”
– Christine L.
“Justin was prompt, polite and thorough. I appreciate him showing me and explaining what was wrong and getting it fixed quickly.”
– Mark S.
“Justin did a great job for my client. He knew his stuff and was very efficient! I would recommend him to all of my clients.”
– James G.
“Fast, thorough, friendly service!”
– Steve M.
“Justin has been our person for maintenance and service for our furnace, fireplace, & water heater for many years and his work has always been superb and highest.”
– Tom S.
“Justin came out to service our gas furnace. He was prompt and very efficient. I have complete confidence in his technical expertise and his honesty. Thank you for your service and for Justin’s dedication.”
– joseph g.
“Justin was courteous, professional, and efficient, asked if I had any questions, and didn’t leave a mess. See you again next autumn!”
– Margaret A.
“Hey I just wanted to give a glowing recommendation to Justin. He was very polite and everything and very knowledgeable.”
– Adam T.
“Justin was prompt, efficient, and friendly.”
– Don M.
“Justin was quick and effective in taking care of our furnace.”
– Josh B.
“Justin was our furnace service tech. He showed up promptly at the scheduled time and did a thorough inspection and maintenance. He was knowledgeable about our system and explained what he was doing and answered all my questions. (He also did our service maintenance last year and did an excellent job then too.)
Thank you Justin!”
– Kent E.
“Excellent and friendly service!”
– Katherine D.
“Justin did a great job maintaining our furnace. He is always friendly and efficient and is nice to our dog…who has a big bark. We are happy to have Justin as a trusted vendor in our home.”
– Anni Z.
“Justin was awesome. Very professional and thorough. He explained everything in a very knowledgeable way. He answered all of our questions.”
– Charlie S.
“Always great service. I love the text message in advance of information about the technician and when they are on their way. Justin helped us today the service was very good. Thanks all!”
– Rylee F.
“Justin did a fine job on our furnace. We appreciated that he gave us detailed info (with photos!) on what had gone wrong.”
– Kathie L.
“So grateful Justin was back and took care of everything needed while i ran out. His thoroughness and reliability are much appreciated.”
– Virginia A.
“I am so happy we chose Ballard Natural Gas to install air conditioning for us. We went with a combination of a ducted and ductless heat pump system. Ballard was competitive on price and the install and customer service were stellar! The team was a pleasure to work with. They went above and beyond to create a system that worked with our historic home and installed it to maintain our home’s aesthetics. They responded quickly to make minor adjustments to our system after install. My electrician commented on the high quality of the work and said he would be recommended Ballard to others too!”
– Carrie C.
“Justin showed up right on time, was courteous and very respectful of our house. He was efficient and thorough with the maintenance and answered all questions in a very clear, knowledgeable and patient manner. Couldn’t be happier with the service!”
– Diemuth P.
“Justin arrived ahead of schedule and was polite courteous and efficient.He performed maintenance and replaced a failing capacitor after asking my permission.
I will rely on Ballard Natural Gas for furnace care going forward because I trust Justin.”
– Robert M.
“Justin was polite and efficient.”
– Maryanne M.
“We have been using Ballard Natural Gas for years now. They installed our tankless water heater & maintenance both it and our gas furnace. Our tech Justin is super friendly, polite, professional & always prompt. It’s a pleasure having him maintain our equipment. The entire crew from the installers to the folks answering phones & setting up appointments is top notch! The entire operation of Ballard Natural Gas is phenomenal.”
– Martin J.
“Justin arrived in the window was able to complete the work efficiently.”
– Kevin H.
“Justin was friendly, fast, and thorough with our tankless water heater maintenance.”
– Nick H.
“Justin did a great job. Thank you!”
– Allison F.
“Justin is courteous, efficient and reliable! We’ve been lucky enough to have him do our furnace maintenance for a number of years and he is consistently a 5 star representative of your company! Thanks Justin!!”
– Kristen M.
“I had an excellent annual maintenance service for my high efficiency gas furnace today, performed by Justin, who is the best! He is careful, thorough and a great communicator. I’ve been with BNG since this system was installed and appreciate being able to count on keeping everything fully functional. Today’s service was documented with photos of all the work done…..a really nice touch and much appreciated. Also love the new portal which allows homeowners to access the entire history of maintenance on their equipment. thank you!!!”
– Lorabeth L.
“Had Ballard Natural Gas install a heat pump. Connor, Michael, and the electrician did a great job and had the unit running by 5pm. Unit is super quite and the technicians were very versed in the installation and explaining how to use the thermostat/unit.”
– Chris C.
“Just wanted to share that we had a great experience with Ballard Natural Gas. They installed two heat pumps simultaneously (lg house) and did a great job, from the original consultation and estimate all the way thru the scheduling, installation and followup. Professional, courteous, they went above and beyond to ensure that everything went smoothly and was done well and we could not be more happy with them. Everything is working exactly as promised and you’ll be in good hands.”
– Clay D.
“Matt was fantastic. Arrived on time, and answered a barrage of questions clearly and thoughtfully. Exactly what you want in a service technician. Not the usual non-answers or gobbledygook that no lay person can understand.”
– Anne H.
“Great experience. Justin was great. Came on time and did a great job on my yearly maintenance.”
– Kweku A.
“Justin prompt, efficient service. Very pleased with his work.”
– David S.
“Justin was so friendly and courteous. He explained everything clearly and showed me that my furnace’s capacitor was faulty and we decided to replace it on his visit today.”
– Gail R.
“work with the technician: Justin was smooth and efficient…. he answered the questions & did a great job; thank you !!!!”
– t michael g.
“Justin is knowledgeable and very helpful. Ballard natural gas is a very professional and excellent company.”
– Leslie D.
“Ballard Natural Service responded quickly in establishing an appointment and sensitive to our time constraints. The service representative, Justin, was professional, informative and helpful.”
– JIm B.
“Justin serviced our ekectric water heater. As akways, he prividef excellent, courteos service. We akso request him each year for maintenance of our heating system.”
– Andrew J.
“Justin’s service was timely and professional. Thank you!”
– Lauren S.
“Thank you to Tyler, Kevin, Alex, DJ, Jordan, Edie, and Neil for the outstanding service you gave us in June. Our new unit works so well. Tyler and Neil told us what to expect on install day and everything went as planned with excellent service from all. What a great crew! The electric furnace and air handler provides an even temperature, great airflow and so much less dust!!! Not to mention, we love the air conditioning!! THANK YOU Ballard Natural Gas and Trinity Electric……for a job well done. We appreciate you and our wonderful system. Cammy and Tim”
– Cammy H.
“Justin arrived
The office called to advise me that the schedule was running a little late. Justin arrived soon after and apologized for being late. He was very professional and friendly. He’s been here before, and knew his way around. I took him to the basement and left him to do his work, which he did quickly. I always like having him come. Overall satisfaction is 5.”
– Barbara B.
“Service was thoughtful, helpful and respectful, answering my questions and concerns.
Thank you.”
– Caroline O.
“Garret stopped by to calibrate and ensure our newly installed air conditioner is running in its best condition. Garret was professional, friendly, and a person I would highly recommend to a friend.”
– Taylor H.
“Matt Deehring and Josh came to investigate an issue with our somewhat recently installed heat pump. They were quick, kind, and offered thorough explanations to help us with the issue.”
– Summer H.
“Garret was an excellent service visitor to our home. He was patient and courteous while going out of his was to explain the situation that caused our air conditioner to not work. He accurately and honestly predicted the future services that would be required to solve our problem. His three visits were pleasant and competent. Thanks for providing his services. It now works!”
– Denis F.
“Garrett was very professional and knowledgeable. He explained what he was did, the condition of our items, and what he recommended.
Thank you very much.”
– Suzanne J.
“Justin has been coming to my house for at least 3+ years. He is service focused, knowledgeable, and professional. I also like that he remembers the light bulb that help clean the air. Great customer service.”
– Megan D.
“Justin was polite, helpful and efficient. Thanks”
– Stacy R.
“Justin was our repairman. He did a great job. He informed us about everything. He was very polite and respectful.”
– Marilyn E.
“Justin was great, and very professional!!”
– Melissa A.
“Excellent visit from Justin. He inspected our furnace and AC quickly and efficiently. We look forward to seeing him next time.
David & Candace”
– Justin F.
“We were having trouble with our gas furnace. It would only heat intermittently. Matt came out and diagnosed the problem and solved it. He was so knowledgeable and thorough. Great experience. Thanks.”
– Brad C.
“Had mini-splits installed a few weeks ago, annoying light flashing on the one above our bed. Turned out it was something we didn’t need so Matt Deehring came over and quickly figured out what it was and we didn’t need it if we weren’t going to operate via iphone. So professional, quick, explained everything, and no more annoying flashing light! Love BNG!”
– Susan W.
“Everyone we have encountered has been great and Josh is terrific! Kind, nice, personable, and super knowledgeable. He is the best!!!!”
– Laura M.
“Justin is a jewel! Very knowledgeable & efficient!”
– Barbara H.
“Justin did a great job on the maintenance for the furnace and the gas fireplace”
– Jim S.
“I always appreciate the work done by the Ballard Natural Gas Service team. Recently, Chris and Justin arrived (right within the scheduled time window)Â to maintain my home’s furnace and water heater. After both systems were serviced, they clearly described potential furnace repairs, based on logged error codes. I am confident the furnace and water heater will continue working as reliably as possible, thanks to the knowledge, skill and professionalism of the BNGS staff.”
– Andrew B.
“Justin and Chris were here in our home today to service our 2 gas fireplaces. They were thorough, courteous, and efficient. This is my first experience with Ballard Natural Gas, but we will definitely use them again.”
– Nancy K.
“Josh arrived on time, listened to my concerns, addressed my concerns, and provided clear information.”
– Gary M.
“As a property manager, it’s essential that I get quick responses when the heat goes out, and quality repairs to fix the problem, and the whole Ballard Natural Gas team has been great all around. Josh and Norm were awesome, and fixed our most recent furnace problem in no time at all. And as business owner myself, I always appreciate it when a company goes above and beyond in terms of customer service, and these guys rock. Thank you again, you’ve made a happy customer for life, and keep up the great work guys!!! -EJ-”
– Eric J.
“Justin and Chris (“in-training”) arrived exactly on-time, offered to remove their shoes, and completed my gas furnace inspection. One part needed replacement, and they had it out in the van! Super nice, efficient, and let me know about saving maintenance fee by signing up for a program!”
– Karen K.
“Matt Dehring was very professional and helpful. Thank you.”
– Daniel C.
“These guys are great. The technician, Norm, was timely, professional and action oriented – resolving my issues in a few short hours. Big thanks to the whole team.”
– Dave N.
“An non-emergent appointment was made on-line at 8:00 on a Tuesday and Justin and Chris arrived promptly at 8:00 the following day. Their service was excellent. They were courteous, considerate and professional and wore masks, for our protection and theirs, the entire time. Thank you both!”
– Dan L.
“Had mini splits installed last week. Last summer was brutal as our home faces west. Conner and Alegandro were the installers. Mike was the electrician I believe. They were great! Very respectful of our home, explained everything they were going to do and what they did, consistently asked if I had questions, closed my backyard gates when they were done for the day, wonderful clean up! The line hide painting matches perfectly. I’m so impressed with these young men and the service they provided. I will recommend Ballard Natural Gas!”
– Susan W.
“Justin and Chris (in training) performed annual maintenance on our 10-year-old Trane furnace. They were friendly and got right down to business. The furnace checked out well and they were done in about 20 minutes. BNG has come a long way in 10 years. Very professional and customer service oriented.”
– Bryant B.
“Justin and Chris were very courteous and did a thorough job checking out our heating/cooling system.”
– Judy M.
“Justin and Chris came out today and were professional and helpful with questions I had.”
– Dave H.
“Justin came to my house for a yearly maintenance of the furnace and gas fireplace. He did an
inspection and recommended an air filter which he then installed. He was very courteous and
efficient and I was happy with the outcome. Thanks, Justin! Sorry to be so slow with this, but I
had computer problems.”
– Mary S. P.
“Justin did an outstanding job conducting yearly maintenance on our ductless Mitsubishi system. He recommended we install a surge protector to make sure our system was safe and installed the surge protector immediately. Justin has serviced our ductless system many times and always does a great job. He is friendly and explains his recommendations and results of the service. We look forward to seeing Justin again next year.”
– Dennis L.
“Josh was so helpful and considerate! He provided excellent service and advice! I will definitely use Ballard Natural Gas again for service!”
– Alane S.
“Our furnace quit! We called and had a repairman there to by mid afternoon. Justin did a great job of repairing the circuit board and explaining all that he did and saw. We were lucky that he had the part needed on his truck. Hats off to a company doing it’s best in these challenging times.”
– Bill W.
“Justin did my annual maintenance this year. He was courteous, friendly, and certainly seemed experienced in what he was doing. And my dog loved him too!”
– Sharon L.
“I am very pleased with the regular heat pump maintenance provided by Ballard Natural Gas and especially the technician, Justin, who shows up on time, works quickly and makes sure my questions are answered.”
– Stuart F.
“Justin did the repair very easy to talk to and ask questions”
– Dean L.
“Thank you Ballard Natural Gas!
Josh did a wonderful job performing maintenance on our furnace. It is now running great and our home is comfortable every day. Thanks!”
– Patrick K.
“Just wanted to say that Justin was very professional and did a great job.”
– Stephen V.
“Josh arrived at the promised time and he performed maintenance on our 2 furnaces. He was pleasant and thorough – just what you want from a service technician!”
– Nancy D.
“Justin is extremely polite and efficient and has great customer service skills.”
– Karol P.
“Our furnace was acting up and fortunately we were able to book an appointment just a couple days out. Justin respected COVID protocols, diagnosed the issue quickly and was done before we knew it. Highly recommend!”
– Sarah M.
“Ballard Natural Gas kept me informed via email when the technicial would arrive, and Justin the technician arrived on time and within the window of time the service was scheduled. Justin was very polite, answered the few questions I had and he was extremely knowledgable about the job he was doing and the furnace he conducted the maintenance on. I have used Ballard Natural Gas for many years now, and I highly recommend Ballard Natural Gas. They have been and continue to be an excellent company.”
– Bill H.
“Justin was very personable and did a great job.”
– Kathryn J.
“Justin performed our annual gas furnace maintenance yesterday. Over the years he has been here several times and has always been pleasant, efficient and informative.”
– Eric B.
“Justin was great! He’s serviced our furnace and tankless water heater in the past. Always happy to have him here.”
– Chip P.
“Josh was great – all the technicians are! He was not just on time but a few minutes early, very friendly and efficient.”
– Pamela A.
“Our furnace quit working, but Justin was able to get it up and running in no time. He was efficient, polite, and arrived when he said he would! Super thankful for his service and will definitely call on you all again in the future.”
– Jacob J.
“Justin did a great job of troubleshooting the problem, explaining it clearly, and then repairing the furnace when the part came in. He was professional and courteous at all times and it was a pleasure to do business with him.”
– Larry A.
“Of 3 providers we phoned, significantly the fastest in making a repair visit for our broken Lennox HE gas furnace. Justin was prompt, polite, and competent. We’ll use BNG again happily.”
– Mark S.
“Ballard Natural Gas sent Clinton and Nick to install a new gas furnace. They were a great team and worked efficiently and professionally to get the job done in just a few hours. Everyone I spoke to at the company was very helpful and knowledgeable. Will refer Ballard Natural Gas and definitely use them again.”
– Katie A.
“It was great!
The technician came out and did a great job. Explained what he did. He was courteous and professional.
I also really liked the additional text messages that told me who was coming and a bit about their background.
The text also included a link that shows me where the technician is at. I don’t really need to know that. I didn’t look because it’s just information overload. But what’s important to me is what they do when they get here.”
– Richard S.
“On time Prompt service by a Kind/Courteous Service Technician”
– Orlando M.
“Josh was the first tech who came out to assess the problem. Turned out to be a computer board in the furnace. Josh was professional and efficient. Diagnosis was quick and accurate. Seth called next working day to give me repair estimate and schedule appointment. Prompt and professional. Justin came out to do the repair the following day. Prompt, professional and efficient. Let’s give all three a raise in pay and a thumbs up for Ballard Natural Gas. Great work!”
– Marilyn A.
“Felt compelled to write a positive review for Garrett. He came out yesterday to dig into the problem(a) we were having with our heat pump and thermostat. He was patient, thorough, professional, and took the time to explain everything to us before leaving. Would highly recommend Garrett and hope he’s appreciated for his service with Ballard Natural Gas.”
– Jennifer D.
“Garrett is great! He was attentive and efficient. I definitely feels taken care of.”
– Andrea K.
“Fair price. Courteous. On time. told me all he did. Made appropriate recommendations. I like these people”
– Susan S.
“Furnace noise.
Justin stopped by and took care of it.
Thank you!”
– David S.
“Justin did terrific job with our furnace maintenance this fall.”
– sheila M.
“They are always good about calling back and setting appointments. They’re great about telling you who is coming and giving you as much information as they can on when they’ll be there. Justin quickly identifies two problems and just as quickly found quick solutions. He was great about answering questions and giving advice on things we can do to help keep things running. Everyone I’ve dealt with here is nice, patient and professional!”
– Scott S.
“Justin was so friendly and polite. I felt safe having him in our home. We appreciate that he’s willing to come into homes during a pandemic.”
– Amy E.
“Justin worked diligently to clean a blockage in our condensate trap and was able to get us heat back the same day”
– Josh B.
“Josh arrived as scheduled and quickly took care of routine furnace maintenance. Very easy and convenient!”
– J L.
“Josh was great! He recommended a larger repair job but was able to get us working a little in the meantime. On time, quick, and no long delays to get an appointment.”
– Ashley D.
“Josh was prompt, courteous and knowledgeable.”
– Josh ?.
“Furnace without heat would indicate immediate help. Your technician Garrett Hamilton was on time, knowledgeable and friendly. The repair needs a part which he has to order. He showed me a way to temporarily get the heat running until the part can be obtained and installed. Thank you all for your kindness and help. I’ve been a Ballard customer for over 20 years, one of my many good choices, and have sent many friends your way. Merry Christmas and blessings on all of the staff.”
– Patricia P.
“Justin did a great job getting our gas furnace back online. Friendly and professional, and got the job completed in short order.”
– Ed V.
“Justin did a great job! He was courteous and thorough, as he provided a walk through of the before and after of the repair. Thanks BNG for your quick response to getting things fixed.”
– Dan L.
“Justin did maintenance on my gas furnace and gas fireplace this morning. He was efficient and diligent in completing the work and helpful in explaining the various maintenance steps. I’m sure glad he works for Ballard Natural Gas Service.”
– Tom G.
“Justin was great- prompt, pleasant, efficient, and fixed our Navien quickly.”
– Diane L.
“Justin arrived early in the window and was courteous and quick! Love the text ahead with his photo and a few personal notes. We could all use more connections in life!”
– Judy K.
“Justin was polite, quick and communicated very well his observations of the heating system.”
– michael b.
“Justin was informed, friendly, efficient. Thank you!”
– Jenny G.
“Josh was amazing. Not only he got sure the furnace is working properly but he answered all my questions and help me understand about my furnace. So thankful for his work.”
– Carlos D.
“Justin came by to service our furnace today. He was prompt, courteous, and pleasant. The whole appointment was quick and easy!”
– Michael B.
“Justin was great! He showed up on time, communicated throughout the process and made sure everything was taken care of before he left!”
– Jim K.
“On time, good service and communication”
– Michele G.
“Overall good experience. Justin was thorough and helpful.”
– Paul p.
“Justin was very courteous when he arrived. He was masked up and asked if he should take your shoes off before entering the house. He quickly assessed our gas furnace, reviewed the adjustments he had made, and helped set up the service contract for the coming year. Overall he was very professional and friendly.”
– John M.
“Justin was fast, efficient and friendly!”
– Owen H.
“Justin was professional and friendly. He left recommendations for the furnace, renewed my maintenance plan, and made sure any questions I had were answered.
He provided excellent service.”
– Kathryn C.
“Justin was Prompt, courteous, and efficient.”
– Adam B.
“Justin was attentive, friendly and went informative. Super simple to set up and let us know that the furnace is in healthy condition.”
– Jeremy O.
“Great communication. On time. Efficient. Friendly.”
– Chad K.
“Justin was able to quickly diagnose and fix our furnace that had been improperly set up by a previous contractor. Happy to have a warm and quiet home!”
– Michael L.
“Justin was wonderful, as usual. Very professional, friendly and helpful.”
– Heather L.
“Justin did a thorough check of our furnace as part of our maintenance plan…He was prompt for his appointment, friendly and competent.”
– Dorothy and Susan V.
“Justin was very thorough and courteous. He was prompt, worked efficiently, and gave us a clear explanation of the maintenance work he performed and the current state of our furnace.”
– James C.
“This is the second time Justin has been to our house for repairs and maintenance. He is always polite and knowledgable and explains everything in detail which I really appreciate. Thank you!”
– Sarah R.
“Garrett was excellent. He explained what he was doing the whole way through and answered some of my basic questions. He offered a few additional services but wasn’t pushy. Won me over as a customer.”
– Victor E.
“Just wanted to thank you for sending Garrett out this evening to check our furnace that is not working. He did an awesome job assessing the problem, explaining what is needed and gave us recommendations for things we could do to make our system run better once it is repaired. Garrett is very knowledgeable, professional and helpful. Thank you!”
– Debra B.
“Justin was great! He completed a service maintenance on our gas furnace, explaining all his steps, reviewing photos, and changing the air filter… all done quickly and pleasantly. Appreciate the new scheduling reminder and appointment systems, too!”
– Elizabeth C.
“I am very pleased and satisfied with the gas furnace annual maintenance work that Justin did for us on 11/3. He reviewed with me what he did, what he saw and what it meant. Justin has done this work for us for at least three years now and we are happy that he continues to do it.”
– Daniel D.
“Justin continues to offer great service both with the yearly maintenance as well as today replacing the wall thermostat. He’s prompt in timing and works efficiently, always answering any questions I might have.
Thank you, David”
– David S.
“Justin gave us great service. He explained what needed to be done and why, the cost, and
got to work. He was courteous and helpful. We’d welcome him back next year.”
– Bruce M.
“Justin has serviced our funaces for the past several years. He has been efficient and very professional! I highly recommend him and Ballard Natural Gas for furnace needs.”
– Patti K.
“Justin did a great job on annual maintenance for my gas furnace and MERV 16 air filter unit. Friendly, efficient, neat, orderly and answered all of my questions.”
– Neal G.
“We appreciated the excellent customer service and technical knowledge that Justin provided for our yearly maintenance. He answered our questions and made us feel comfortable. I was thankful that my questions about the cloud system was followed up by Seth and how to proceed. Thank you to both Justin and Seth.”
– Samuel C.
“Great fast service by Justin”
– Tarik B.
“Justin did a great job on my gas furnace and two fireplaces. Friendly, efficient and made sure all of my questions were answered.”
– Diane B.
“Josh was polite and efficient, a pleasure to work with.”
– Tim N.
“Garett was courteous, efficient, and knowledgeable. He identified the problem right away, and got my furnace running again. He noted some things that would probably need to be addressed in the future, but he did not do a hard sell or otherwise try to pressure me into taking care of those things now. Great job, Garett!”
– David B.
“Garrett did an excellent job replacing our natural gas water heater. On time, courteous, efficient and great to work with. Ballard Natural Gas has helped us several times over the years and is the only company we call. Prompt response and efficient scheduling and very highly recommended. Thank you!”
– Bill L.
“Josh and Brenden explained the process really well and took extra care with our extra dusty ductwork. Thanks!”
– Ron P.
“I just had my first experience with BNGS. Norm’s arrival was timely and he communicated well. He was informative about the furnace in the house we recently purchased. He did a good job. I would certainly recommend BNGS to friends.”
– John S.
“Clinton was on time, courteous, and pleasant. During maintenance he discovered a part that needed replacing, showed me the defect in the part, told me how much it would be to replace, and made the repairs quickly. He offered to remove his shoes before he came in my home, kept his face mask on, and cleaned up after himself in the furnace closet. Always a good experience with BNG and Clinton is no exception. Highly satisfactory.”
– Margaret A.
“I also had my tankless gas unit serviced. Garrett was friendly, answered all my questions patiently, and informed me as he worked. Booking was straight forward and pricing transparent. Definitely recommend BNG!”
– Leila E.
“Garrett was quick and professional; appreciate the great service. 8/27/21”
– C S.
“Clinton worked quickly and did a great job of explaining what he checked during this annual maintenance. He also suggested some additional equipment/services that would prolong the life of the furnace. Very helpful!”
– G M.
“The heat pump was installed a few weeks ago, very prompt and professional job. We have had service visits, now the problem has been found. It is a part Ballard Natural Gas buys from a vendor. Garrett was prompt, friendly, knowledgeable and communicated with us clearly. I look forward to having the heat pump work, recognizing Ballard and Garrett have done everything they could.”
– Stephanie B.
“Our water heater wasn’t working this morning and Garett was able to come right away. In just a few minutes our hot water was working again. Great experience and I appreciate their quickness.”
– Bobby L.
“Garett was our service technician this evening. He came to our house on an emergency call about 9 pm. Our Train AC compressor had stopped working. Garett immediately spotted a blown fuse, replaced both of them, checked the coolant temperature, and buttoned the unit back up in less than 30 minutes. He was polite, friendly and competent, a quality technician and a great representative of Ballard Natural Gas Service.”
– Mark H.
“Garett was great. Super helpful and efficient.”
– Kevin H.
“Clinton was fabulous. Very courteous, wore a mask, asked if shoes needed removal (no) and just very nice. I signed up for next year’s maintenance because of his great attitude. He did an excellent job cleaning the glass as well!”
– Sharyl G.
“Justin did an Excellent job!
Prompt, kind and professional.”
– Mike S.
“Great job! The experience was very positive. Garett completed the repair in a timely manner.”
– Robert T.
“Clinton cleaned my gas furnace. He was very informative regarding the maintenance of my furnace and air conditioning system. He recommended a duct cleaning and let me know when it had been done last in my house. He suggested services that would be beneficial to my home without any pressure.”
– Autumn H.
“Clinton Brook was on-time and your communication on his arrival time was appreciated. More importantly, Clinton easily and quickly found the problem and the repair was completed quickly. He explained everything to me well, giving me a sense of relief and confidence in his work.”
– Scott J.
“Was referred by a friend to Ballard Natural Gas and was not disappointed! The gas furnace had not had annual maintenance in several years and Clinton was able to get it running better than ever. The service was seamless and Clinton was very knowledge and friendly.
Would highly recommend and will be using their services for projects to come. Thank you!”
– Spencer B.
“Clinton did a GREAT JOB…..very polite and professional”
– Chuck S.
“When you have a 2-month old baby, and your central air fails in the midst of Seattle’s record-setting heatwave, it’s far from ideal. You could tell it was a hectic time for Ballard Natural Gas Service, given the extreme weather Seattle was experiencing. Despite the difficult circumstances Pat gave us a temporary solution the same day that we called! His service was beyond expectations. Garrett came 2 days later with a replacement part that solved the issue permanently. Like Pat, Garrett gave excellent service. It was obvious both of these guys take pride in their work. 11/10, I would contact Ballard Natural Gas Service again!”
– Mike Q.
“Garrett was very personable and explained things as needed. He is a great crew member.”
– Mary H.
“Clinton arrived on time, was very friendly and courteous, helpful in answering my questions, and was quick in diagnosing and fixing our problem in one short visit. Thank you for the great service!”
– Laura M.
“So pleased with the service we received today from Clinton. He is personable, knowledgeable, and informative. And polite too! I highly recommend his services.”
– Sylvia T.
“Garrett was an outstanding help to us – out ductless system went out during the peak of the heat wave, and he walked me through how to reset the fuse in the system to get it up and running. Professional, knowledgeable, and levelheaded.”
– Cody C.
“I could not be more happy with the service provided by Clinton for this installation. He is professional, courteous and leaves the site as clean as on arrival. We have been fortunate to have him for other service items and have been equally happy. Highly recommend him.”
– Greg S.
“Garrett arrived when expected, didn’t take too long to perform the annual maintenance check and provided helpful and informative answers to my questions about the maintenance that was performed and a part that needed to be replaced. Very good service overall.”
– Stephen P.
“Garrett was great. Prompt, polite, knowledgeable and efficient. I’m very happy with Garrett.
I don’t like it when companies don’t trust their own workers. So I despise these surveys.”
– Roslyn D.