Archives: Reviews
“Austin came out for the annual service on our heat pump (installed a year ago). He did an excellent job — especially happy that he resolved the noise issue with the heat pump (evidently caused by the stabilizing and noise-dampening brackets). Also flushed our tankless water heater while he was here. Very professional and efficient.”
“Zack & Eder cleaned our ducts and did an excellent job. They are 2 of the happiest folks I’ve seen in awhile, especially while doing their job! They were so happy, they went above and beyond and cleaned our dryer duct as well!!
Then came Jay and Tony for the furnace install. Not only did everything worked the first time, their attention to details were superb. Not only were there no bubbles in the silver tape, they were all aligned! Now that’s attention to detail. Jay then repaired one last issue in my dryer duct that the cleaning crew noticed which again was above and beyond! No extra charges from either crew. They were just genuinely nice guys that wanted to fix a problem they saw, on their own time. How amazing is that to see these days? Fantastic service from both teams. And genuinely super people! Will definitely recommend to friends, neighbors and folks at work!!”
“Excellent timely work courteous and professional service”
“Alex just completed my gas furnace (Trane ) installation this morning. He was prompt, friendly and knowledgeable. He went through the steps to adjust the new Honeywell thermostat and showed me how to change the filter in the furnace. I have had excellent experiences with all of BNG's service people. Alex is a credit to your company!”
“Daniel was pleasant and willingly explained what he was doing.. Would welcome him back.”
“Zack & Eder did an excellent job cleaning my ducts yesterday. They explained everything and worked hard .
Everything was great and I would highly recommend Ballard Natural Gas company.
Thanks again for the new furnace Monday and the duct cleaning yesterday.”
“Great team today, Zack and Eder were our Duct Cleaning guys and they were on their game! They put down drop cloths under the 10 inch pipe. Our ducts and fan blades are clean and dust free. Also, they walked us through the process and cleaned and vacuumed before they left. They were very thoughtful about our home and their work.”
“I can't say enough about the people at Ballard Natural Gas! We recently decided to replace our 34 year-old gas furnace and water heater with an electric heat pump system and water heater. We received proposals from four different companies. I chose Ballard Natural Gas because Joe, our Design Consultant, was able to clearly explain why he proposed the sizing and components that he did. I was comfortable with his explanations, and the finished product proves that he was right. Within hours of agreeing to the contract, Zoe called to schedule the planning visit, duct cleaning, and installation events. Zoe helpfully explained everything that would happen, and offered her number to call if I had any questions. Two days later, our project manager Quentin and Joe came to take detailed measurements, take pictures, and spec out the job for the crew that would do the installation. The same day, the team of Zack and Eder overcame technical difficulties with their truck to make it on schedule to our duct cleaning appointment. Two guys having a bad day, but you wouldn't have known it! They were cheerful, and immediately set about expertly cleaning our ducts. They were efficient and respectful of our home and left not a trace behind. They asked a service technician, Conrad, to drop by (on a moment's notice) to insure that everything was back up and running properly before they left. No problem! Two days later, Kevin and Alex were here to install the heal pump, air handler, duct modifications, etc., and Aaron to do the not-insignificant electrical wiring. By mid afternoon, they had the gas furnace out and the electrical wiring/conduit, heat pump, air handler, duct work, and all of the associated tubing and accessories installed and up and running. Astonishing! Kevin came back the next day and replaced the gas water heater with the new electric one, and the job was complete. All of their work was done both expertly from a mechanical/technical point of view, but also they were aesthetically meticulous – it looks great! I have also had several pleasant and reassuring interactions with Amy regarding contract and billing details. Besides being professional and proficient at their jobs, these are just, to a person, some of the nicest people I have had the pleasure to work with. They really seem to like their jobs and each other. To the management team at Ballard Natural Gas – I don't know what your hiring strategy is, but you've really hit on something. I will look forward to each interaction I have with someone from your team. Oh yeah, after a week, we love our new Mitsubishi system! The heat is much more stable (fluctuates less) than with our gas furnace. The system is so quiet as to be inaudible in the entire house except the room in which the air handler is located, and there it is still much more quiet than the gas furnace. The heat pump, which sits outside is also surprisingly quiet. We're looking forward to experiencing whole-house cooling this summer, and curious to see the net impact on our energy bills. And we're thrilled to be new customers of Ballard Natural Gas!”
“Our furnace stopped working with an error code. I called for service in the morning and they got a technician to us by noon. I enjoyed my interaction with George Watt, he was cheerful and fixed the problem quickly. I was glad I had gotten the Gold Star maintenance contract as it helped get priority service and saved a few bucks on the repair.”
“Wowww! Ballard Natural Gas went way above and beyond today! Nicole Seth the service manager and Chris Damron, the service technician, pulled out ALL the stops to order and pick up the part we needed. They then worked the repair into their busy schedule to get our furnace up and running before the weekend!! Thank you Nicole and Chris!”
“Outstanding job. Appreciate the tips on the filter and the auto vs heat mode. Also appreciate info on surge protection.”
“Brady, Cole and Aaron were great. Friendly and professional”
“The technician was friendly and helpful. he had good tips on maintenance.”
“Humberto and Kevin and Jimmy B. did a quick, quiet install of our heat pump, and careful explanation of the new thermostat. Follow-up surge protector installation went quickly (sorry, can't remember the name of the very friendly installer). Ballard Natural Gas also installed a new electric water heater and removed the old heater and the old furnace, cleaning up afterwards. Couldn't be happier. Almost forgot to mention office staff, Zoe and Ashley (?) who were wonderful about scheduling and bill-paying!”
“Matt is a great tech person. Always on time and very good at finding the source of issues and explains to use in detail what is going on . And always patience in finding ways to hear our concerns. You guys are lucky to have him.”
“Professional Personable and Knowledgeable – Austin was exceptional!!!”
“Our annual home maintenance on split system heat pump. We couldn’t be more pleased with the experience. Austin Mack did a fantastic job. His professionalism, attention to detail, and experience were impressive. He took the time to explain everything clearly and made sure the system was running perfectly before he left. Highly recommend Ballard Natural Gas. We should know as we’ve been a customer for some 20 years +/-“
“Alex did a fantastic job replacing our furnace. He was courteous and professional every step of the way. Thank you!”
“Chris is timely, thorough, and friendly — and always willing to answer questions. Thanks for making it easy to maintain our mini-splits!”
“Jay and Anthony were outstanding!! They arrived on time, explained the installation process and completed the job in a timely manner. They went through the thermostat installation giving great assistance in understanding the technicalities of the device. It was actually quite simple, buy they were very helpful and made it very easy. They also went out of their way to assist with a glass fireplace insert issue we were having and they fixed that once the new furnace installation was complete. These two were very professional. knowledgeable and considerate! Couldn't ask for a better installation experience!! You are lucky to employ these two as they are both great guys to boot!! I would definitely ask for this team if I were buying a furnace! Thanks!! Ric”
“Furnace installation was completed by Juan in a timely & complete manner. He rewired the thermo successfully & rerouted the drain line better than previous installation. The exhaust needed to be redone for increased height, and he came back out early next day to correct it. Very well done! DH”
“George was friendly, efficient and was great to work with for our filtering replacement.”
“Juan arrived on time to replace an existing tankless water heater. He was friendly, efficient, and knowledgeable. He was extremely neat, placing drop cloths everywhere protecting any area he anticipated moving or working. Several times the installation created issues that were not anticipated. He rectified them professionally and calmly never appearing to be flustered. After a day taking longer than anticipated he never lost his cool. Before leaving everything was clean and orderly, leaving no indication that he had ever been on the property.”
“Austin was very informative and helpful. We would like to have him every time.”
“They moved my appointment 2 times and made me wait for the technician for about 4 hours; after that, they told me they couldn't make an appointment. I am disappointed with this company and will look for a new one.”
“Brady and Cole did a great job with the installation of our new furnace and air conditioning unit. The heat works fine, but the cooling had some electronic issues during startup. We look forward to seeing Clinton and the service tech to get the system up and running. I know Ballard Natural Gas will come through.”
“Easy to set apt. Good communication about arrival time. Austin was knowledgeable about my furnace and other questions I had about Heating/AC systems. Quick, efficient and friendly.”
“The service technician George Watts was excellent. Very courteous and professional.”
“Conrad does a fabulous job! This is the second or third time he has provided services for our heater and he is extremely professional, knowledgeable and polite.”
“Daniel is wonderful! Personable, professional, and thorough.
We have been loyal customers of Ballard Natural Gas for decades and highly appreciate your staff's excellent customer service whether in person or on the phone.
Daniel may be new to the BNG crew but he certainly fulfills the expectations of continued quality care.
Thanks to all of you!!!”
“Matt handled the annual maintenance visit and was great as always. Thank you!”
“Had such a great experience from the very time I contacted your company about my furnace quitting! Conrad arrived on Friday, Tyler on Monday, Zachery and employee that I can’t remember his name (sorry) vacuumed the ducts, then on Tuesday Juan put in a new furnace! And Ashley, Amy and Zoey were so helpful on the phone, setting up everything! What a great crew! I’d give 10 stars to each of them! I am so pleased with all aspects of your company!!! And the cost?… so reasonable!”
“Ballard Natural Gas service was stellar. From Ashley in the office fielding my questions and concerns and subsequently scheduling — to Chris who found the problem and repaired in record time. Cordial, intelligent, and clearly experienced. 100% recommendation.”
“Technition was very knowledgeable and thorough.”
“Thank you Juan and Kevin for the smooth and efficient installation. For a heat pump with three head units, I expected it to take a couple days but everything was finished in one day and top quality. It’s been a lifesaver during hot summer days and the chilly winter!”
“Professional service from bid to installation”
“Daniel was prompt and helpful and also just a lovely person. We were pleased with the whole experience. Thank you”
“Juan and Kevin did fantastic work. They arrived on time, performed an efficient installation of the gas fireplace and a stub out for a gas kitchen range well within the estimated time frame. The installed lines are tidy and neat, and they made sure to clean up after themselves. Truly a professional team!”
“I have had many different repair/service folks at my home, by far today was the best ever. The fellows were respectful, responsible , polite, and enjoyable. The process was explained to me , I had no questions, they were fast and efficient. Clean up was great. I would happily refer others to Ballard Natural Gas. Ashley set up the appointment for me and she was also wonderful explaining my appointment . The techs were Zack and Eder outstanding men who I would have in my home again. Honestly I can’t say enough about how happy I was from beginning to end of my service.
Thank you BNG for have such a great team.”
“Great process, from initial furnace consultation through actual duct cleaning. The guys were here promptly at 8:00 and gone by 9:00, professional and respectful, they explained the process, and made recommendations for future maintenance to get the most out of my aging furnace. Can't recommend BNG highly enough.”
“We needed to replace our aging gas furnace and the team at Ballard exceeded our expectations at every step in the process. I will use Ballard for all my maintenance and any future installations! Thank you Ballard!”
“Kudos to Chris Damron for his excellence, overall knowledge and kindness. It is rare to experience someone as thoughtful, patient and with expert knowledge as he is. He is an asset to your company, and I would be very pleased if you could honor him with a service reward. He is the very best, always greets and leaves me with a smile. You are lucky to have him! Sincerely, GP”
“Austin was great. Incredibly knowledgeable and answered all my questions.”
“The installation went exactly to plan: on-time, professional work, every step clearly explained, neat & clean afterwards. Could not improve the whole process!”
“Austin did a fine efficient job of checking my heat pump and furnace. He gave me suggestions on possible actions I could take to keep my heating system in good shape but did not pressure me when I said I would think about it. He did give me good clear explanations of what could be done ,which I appreciate. Thank you Austin!”
“We just had Ballard Natural Gas come out and install a split heat pump in our house to get both warm and cool air in all parts of our house. The team at Ballard was great – Juan, Alex, and Aaron were professional, friendly, and hard working. They explained everything they did in details the finished product is great! I can't tell you how nice it is to have actual heat in my converted attic master bedroom. Thanks guys – I really appreciate it!”
“Great folks. We've worked with them for at least 20 years. They're responsive, meticulous, excellent quality work. And if something goes wrong a few years down the line you can reach them to fix it, which is important when you're dealing with heating systems. We also like supporting a local business.
My only suggestion is that they change their name to something like Ballard Natural Gas & Electric. They started with Gas but they also install heat pumps (way better for efficient heating and cooling) and heat pump water heaters–what we just put in. So way more than just natural gas.”
“Austin, Zach and Eder were all great and very professional. They worked efficiently but thoroughly. Ashley was a great help in coordinating it all at a time that was most convenient for us. Great job! Thanks!”
“I have to say this was the best service of our heat pump in years. George was very through, addressed all of my concerns, and provided me with good information about my system. Top notch.”
“Chris is efficient and knowledgeable. He takes excellent care of my heat pump and furnace. I highly recommend him and Ballard Natural Gas.”
“Chris is efficient and knowledgeable. He takes excellent care of my heat pump and furnace. I highly recommend him and Ballard Natural Gas.”
“I was very impressed with Austin Mach’s expertise and friendly nature.”
“Aaron did a great job with the electrical work for our mini split. He was just one part of an efficient and professional team that took good care of us. Aaron offered good solutions to some awkward electric issues and good guidance. He really cared about us having a good outcome.”
“I was so lucky to find this company. They have been so helpful with any questions I have. Joe was the person that came out and gave me the estimate which was what I ended up with after receiving other estimates. He was so personable and informative. Zoey kept me up to date with other concerns. I would highly recommend this company if you need their services.”
“I had Conrad, Zack, and Corbin here today to do a furnace maintenance and duct cleaning. I really appreciated the on time arrival, clear communication, and great work done by your team. Always a pleasure to work with you.”
“We are very happy with our new furnace and with the technicians who installed it for us. They were very professional and seemed to really care about our house and getting everything done right. I’ll be sure to recommend you to our friends. Thanks again.”
“As always Justin provided excellent and reliable service.”
“Excellent service. George was very professional, knowledgeable and efficient servicing both the gas furnace and gas fireplace. Answered questions clearly. Arrived early even!”
“Earlier this week we had a new heat pump system installed by Ballard Natural Gas Services. I am pleased by the entire team and how they coordinated their work and expertise to provide seamless service and do a great job. From their sales rep Tyler, and coordinator Clinton, who set up the job and scoped out the project, to Juan, the on site HVAC project manager, Mike, the HVAC installer, and DJ, the electrician, they worked around us and our dogs in a pleasant friendly way, kept the place tidy, removed the crazy old system that was here and replaced it with a quiet, efficient Mitsubishi heat pump system that we are already enjoying. We are looking forward to lower heating costs now, and added comfort summer and winter. Very pleased to have selected BNGS from all the bids we collected. We know we made the right choice.”
“What an impressive team of great young men! From Tyler, Clinton who gave us our initial quote and inspection, to Mike, Juan & DJ & others, they were friendly, respectful, engaging & extremely professional!!! This whole team exudes confidence & professionalism!!! The installation is happening as we speak and we couldn’t be happier. We highly recommend this company for ALL you HVAC needs”
“Amazing service with great communication by the technicians (Corbin & Zach). Ballard Natural Gas is always the best- have been having them come for 20 years. Zoe in scheduling/sales is also wonderful to deal with! Only place I will use for all heating/cooling/water heater maintenance & repairs. Thank you!”
“Justin has been maintaining our gas furnace for years and has always, without exception, delivered superior service. He is fast and reliable every single time. BNG has also done duct cleaning at our large house, and they make the project quick and painless. Would always recommend BNG, and especially Justin if you have a gas furnace!”
“Justin as usual was very friendly and did the maintenance fairly quickly. I would recommend this company as a bunch of us on the street have used them for A/C.”
“I'm writing this review to express my extreme dissatisfaction with Ballard Natural Gas Service. My recent experience with them was unprofessional, stressful, and involved a broken promise.
Here's a breakdown of the problems I encountered:
• Unreliable Communication: Reaching customer service was a struggle My calls were unanswered and were screened because I expressed my dissatisfaction. The representative became frustrated, gave me attitude, and hung up the call because I asked to speak to the service manager.
• Deceptive Pricing: I initially contacted Ballard Natural Gas after receiving a quote from AirGanic. When I explained the situation, a Ballard sales representative assured me they would match AirGanic's price for the service. However, they quickly said no because it would be out of their price range. Ballard reneged on their promise to match the quote. The final bill was significantly higher than AirGanic without the customer service and peace of mind that we were promised.
• Quality of Service: In addition to taking two days off for installation, and no final walk-through, I had to take four additional days for the service tech to diagnose the issue of non-working equipment. They later did not take responsibility for not determining that the pump needed to be hardwired rather than plugged into an outlet since a switch controlled it (I had no previous knowledge of the ins and outs of installation). This simple concern should’ve been diagnosed by the salesperson, or project manager, or four times a technician came out to resolve the issue. Unfortunately, the service itself left much to be desired. They also failed to indicate that an air duct should have been replaced to reach the unit comfortably and without issue, so they decided to quote another price.
Overall, this experience with Ballard Natural Gas Service was a huge disappointment. Their lack of communication, scheduling issues, and quality of service left me feeling frustrated. They wasted my time and misled me about the pricing and superior customer service. I would recommend you research other companies before arriving at a decision.”
“Our furnace stopped working on Saturday, we had someone here first thing on Monday and a new furnace by Tuesday afternoon. Really impressed with the responsiveness and helpfulness of everyone we worked with. Everything was really clear and I didn’t feel pressured to go with any certain product, but did feel like I had the information needed to make my own decision.”
– Jacqueline D.
“Austin was great. Will refer anyone I know. Explained everything. Patient even with interfering dogs. Wholly satisfactory and re-upped for next year’s maintenance.”
– Shelley K.
“Conrad was thorough, respectful, friendly, and very good about explaining everything we need to know.”
– Joanne L.
“Austin was quick and communicative with our yearly maintenance!”
– Max D.
“Justin completed annual maintenance on our furnace and fireplace. He explained what he was doing and completed the work efficiently. And he was very pleasant all the while.”
– Susan W.
“We called on Friday, had a bid by the early afternoon and Brady installed a new tankless water heater on Monday! Customer service is top notch and Brady was a whiz with installation and communication!”
– Randi S.
“George was great and answered all of our questions.”
– Erica L.
“Conrad’s service is five times 5 stars!!! Ballard has been keeping me warm for decades. Really appreciated todays service call since furnace was out on a very cold day”
– Kerry K.
“Bitter cold weather is in the forecast, so I decided not to procrastinate any longer and have the furnace serviced. (In last year's record cold the furnace died and there was no heat for days; Ballard Natural Gas Service was the only HVAC business that returned my call and came out to fix it. So grateful!)
When HVAC diagnostic tech George Watts arrived and checked the furnace in the crawlspace, he discovered issues with the condensate pump; there was also water under and around the furnace. Not good. George quickly fixed the problem, explaining each step and answering my questions. If this had not been addressed immediately, there could have been serious problems with the cold weather ahead.
I rarely post online reviews, but this is the exception: Ballard Natural Gas Service came through for me when my furnace failed last year, and now they’ve come through again, just before this major snow/cold snap in Seattle. George Watts is exceptional, not only in his expertise but in his kindness and concern. Highly recommend!”
– Helen H.
“They kept us informed as the tech was on his way. Tech was timely and very professional. Same guy we have had before which is reassuring. Performed the maintenance as requested and made one suggestion which we decided to do. Professional all the way around. We will continue to used Ballard”
– Alan G.
“Austin was friendly and did a great job”
– Michael M.
“Norm is an excellent technician. He did a superb job of analyzing & repairing my gas fireplace.”
– Tom J.
“Austin Mach did maintenance today. Terrific service. Explained everything clearly, encouraged questions and answered thoroughly. A pleasure.”
– Peter O.
“The technician, Norm Hawker, was on time, knowledgeable, friendly and didn’t give up until the furnace was fully functional again – which entailed a great deal of hard work. It was a pleasure meeting Norm. I’ve never had issues with anyone from Ballard and Norm is another glowing example of their excellent customer service!!”
– Rosalie S.
“Austin and Brian were so efficient and extremely knowledgeable!”
– Lauren C.
“Both of the technicians that came to my house were great! Repair was done, cost was fair I believe. The one concern was being told your company could not guarantee the repair, because of the age of the furnace. I contacted the company who did maintenance each year, until they no longer come into King County. He said my furnace was not old, and did not understand why your company would not stand behind the work done. Maybe you could explain it to me.”
– Deb B.
“Justin does a great job. He has serviced our furnace and fireplace previously.”
– Kathie L.
“Juan and Mike did a great job on our furnace installation. Juan explained everything and he and Mike completed the job within a few hours. They were great with our two dogs one of which is 16 yrs old and prone to accidents. Also wanted to commend the rest of the Ballard team, Joe in sales, Clinton the install manager and Zoe the instal coordinator. Great job by all.”
– Richard W.
“Justin has taken care of the annual maintenance of our older gas furnace for a number of years. As always, he was professional, courteous, and knowledgeable. I know we are in good hands when I see that he is our technician.”
– Shannon H.
“Justin was kind, thorough and efficient. Our experiences with BNG are always great. Thank you!!”
– Michele A.
“Justin provided timely, efficient, respectful service. He explained thoroughly the recommendations he was making and answered all my questions. He was able to provide estimates immediately and how the offered discounts worked. Overall, I have been using Ballard Natural Gas since they installed my furnace, tankless water heater, and line for my Range top and outdoor grill in 2013. I have been very satisfied with the equipment and service. I have found all the techs who have come to the house to be very polite, honest, and friendly making the overall experience less focused on the hassle of taking time off and paying the bill.”
“Justin is very professional and knowledgeable about the furnace and its possible problems. He found the issue quickly recommended the proper fix, and ordered the right part. You are lucky to have him on your team!”
– Anthony Torrero C.
“Justin was great! He was very thorough, nice, polite, and knowledgeable.”
– Heidi S.
“Justin was the technician. It was well communicate prior, during and after service.”
– Eiko K.
“Justin is the best service provider!
He’s kind, honest & reliable!
Each year he comes on time & maintains heat pump exceptionally! Thank you BNG for all you do for Ballard!!”
– Kim S.
“Justin was so professional, answered our questions, did a great servicing job. He has always provided great service”
– David C.
“Justine was professional and polite. Did maintenance on our gas furnace and three splits. Thank you.”
– MaryAnne M.
“A huge thank you to Brenden Ohm and Norm Hawker who performed an urgent repair on our mini split air handler. It was an add-on job at the end of a dreadfully hot day and they were prepared to assess and replace a defective part on the spot. The job required some awkward re-wiring and they worked together to resolve the installation. They arrived (and left) with a smile and we had a cool home again!”
– Jim B.
“Justin was prompt, polite and thorough. Great job, and good recommendations.”
– Tarl O.
“Justin, as always, is friendly, quite affable, and provides great service. We are always happy to have him work here.”
– Chip P.
“Justin did the maintenance on my furnace and AC. He did everything quickly, answered all my questions, and was courteous and professional the whole time. Great experience.”
– Nemanja M.
“Wonderful, Justin was super helpful and friendly”
– Colin D.
“Justin was professional and quick.
Appreciate that.”
– Andrea H.
“Justin was here today and did an awesome job of tuning up my gas furnace and 2 gas fireplaces!”
– Catherine S.
“Justin, our technician, was professional, knowledgeable and very efficient in this service visit.”
– Bill H.
“We are big fans of Justin our furnace technician with Ballard Natural Gas. He comes every year to do maintenance on our basement furnace and wall furnace. He is knowledgeable, easy to work with, thoughtful, and genuinely nice. We highly recommend Justin and Ballard Natural Gas.”
– kr s.
“Prompt, on-time service with exception value. Technician was able to correct the problem quickly and didn’t mind me looking on as he explained the problem and how to correct it. Beyond satisfied!”
– Lorie W.
“So appreciate the time and care you have taken to answer my questions, install the new system and include the smaller details I requested. Shout outs to Mike, Connor, and Neal plus office staff!”
– Esther K.
“Our service professional, Justin, is always friendly and efficient. He always lets us know exactly what he has done, and let us know what he suggests for keeping our furnace in good working condition.”
– Steve M.
“Alex arrived on time ready to go. Despite numerous challenges he stayed until we had a new operating furnace (12 hours) as promised. Perfectly timed to be ready for the coldest morning of the Fall.”
– ALAN C.
“Many thanks to service technician Justin for his maintenance visit on 10/12/22. He came at the front end of the 4 hour appointment window, which is always appreciated, and was friendly, efficient, and communicated clearly about his findings and recommendations.”
– Michael M.
“Regarding annual maintenance for St. Paul’s United Church of Christ. Wilson was extremely thorough and very professional. I would highly recommend Ballard Natural Gas Service!”
– Johnny s.
“Justin was very helpful and informative. He quickly got my furnace running and provided advice on how to improve my system long term.”
– Callum C.
“Justin performed the service on my furnace with filter system to set me up for a cozy winter season. In addition he informed me that the first set of filters in the filter system could be rinsed out with water. I don’t recall that being part of the maintenance instructions that came with the unit. I was very pleased to be able to rinse out ten years accumulation of particles out of those filters. Thank you Justin!”
– Julia K.
“Justin has done our annual gas furnace maintenance since 2017. He is always prompt, polite, informative, professional, and thorough. Everything is clean and complete when he leaves. It is a real pleasure to work with him.”
– Neal G.
“Justin was a very polite, young man who went right to work servicing our furnace and air conditioner and made recommendations. We think he did a good job.”
– Charles & Carol T.
“Justin was great. Efficient, professional. Much appreciated!”
– Erik S.
“Justin has taken care of our furnace for 7 years. He is always professional and courteous and keeps our furnace working through the cold winter months.”
– Christine L.
“Justin was prompt, polite and thorough. I appreciate him showing me and explaining what was wrong and getting it fixed quickly.”
– Mark S.
“Justin did a great job for my client. He knew his stuff and was very efficient! I would recommend him to all of my clients.”
– James G.
“Fast, thorough, friendly service!”
– Steve M.
“Justin has been our person for maintenance and service for our furnace, fireplace, & water heater for many years and his work has always been superb and highest.”
– Tom S.
“Justin came out to service our gas furnace. He was prompt and very efficient. I have complete confidence in his technical expertise and his honesty. Thank you for your service and for Justin’s dedication.”
– joseph g.
“Justin was courteous, professional, and efficient, asked if I had any questions, and didn’t leave a mess. See you again next autumn!”
– Margaret A.
“Hey I just wanted to give a glowing recommendation to Justin. He was very polite and everything and very knowledgeable.”
– Adam T.
“Justin was prompt, efficient, and friendly.”
– Don M.
“Justin was quick and effective in taking care of our furnace.”
– Josh B.
“Justin was our furnace service tech. He showed up promptly at the scheduled time and did a thorough inspection and maintenance. He was knowledgeable about our system and explained what he was doing and answered all my questions. (He also did our service maintenance last year and did an excellent job then too.)
Thank you Justin!”
– Kent E.
“Excellent and friendly service!”
– Katherine D.
“Justin did a great job maintaining our furnace. He is always friendly and efficient and is nice to our dog…who has a big bark. We are happy to have Justin as a trusted vendor in our home.”
– Anni Z.
“Justin was awesome. Very professional and thorough. He explained everything in a very knowledgeable way. He answered all of our questions.”
– Charlie S.
“Always great service. I love the text message in advance of information about the technician and when they are on their way. Justin helped us today the service was very good. Thanks all!”
– Rylee F.
“Justin did a fine job on our furnace. We appreciated that he gave us detailed info (with photos!) on what had gone wrong.”
– Kathie L.
“So grateful Justin was back and took care of everything needed while i ran out. His thoroughness and reliability are much appreciated.”
– Virginia A.
“I am so happy we chose Ballard Natural Gas to install air conditioning for us. We went with a combination of a ducted and ductless heat pump system. Ballard was competitive on price and the install and customer service were stellar! The team was a pleasure to work with. They went above and beyond to create a system that worked with our historic home and installed it to maintain our home’s aesthetics. They responded quickly to make minor adjustments to our system after install. My electrician commented on the high quality of the work and said he would be recommended Ballard to others too!”
– Carrie C.
“Justin showed up right on time, was courteous and very respectful of our house. He was efficient and thorough with the maintenance and answered all questions in a very clear, knowledgeable and patient manner. Couldn’t be happier with the service!”
– Diemuth P.
“Justin arrived ahead of schedule and was polite courteous and efficient.He performed maintenance and replaced a failing capacitor after asking my permission.
I will rely on Ballard Natural Gas for furnace care going forward because I trust Justin.”
– Robert M.
“Justin was polite and efficient.”
– Maryanne M.
“We have been using Ballard Natural Gas for years now. They installed our tankless water heater & maintenance both it and our gas furnace. Our tech Justin is super friendly, polite, professional & always prompt. It’s a pleasure having him maintain our equipment. The entire crew from the installers to the folks answering phones & setting up appointments is top notch! The entire operation of Ballard Natural Gas is phenomenal.”
– Martin J.
“Justin arrived in the window was able to complete the work efficiently.”
– Kevin H.
“Justin was friendly, fast, and thorough with our tankless water heater maintenance.”
– Nick H.
“Justin did a great job. Thank you!”
– Allison F.
“Justin is courteous, efficient and reliable! We’ve been lucky enough to have him do our furnace maintenance for a number of years and he is consistently a 5 star representative of your company! Thanks Justin!!”
– Kristen M.
“I had an excellent annual maintenance service for my high efficiency gas furnace today, performed by Justin, who is the best! He is careful, thorough and a great communicator. I’ve been with BNG since this system was installed and appreciate being able to count on keeping everything fully functional. Today’s service was documented with photos of all the work done…..a really nice touch and much appreciated. Also love the new portal which allows homeowners to access the entire history of maintenance on their equipment. thank you!!!”
– Lorabeth L.
“Had Ballard Natural Gas install a heat pump. Connor, Michael, and the electrician did a great job and had the unit running by 5pm. Unit is super quite and the technicians were very versed in the installation and explaining how to use the thermostat/unit.”
– Chris C.
“Just wanted to share that we had a great experience with Ballard Natural Gas. They installed two heat pumps simultaneously (lg house) and did a great job, from the original consultation and estimate all the way thru the scheduling, installation and followup. Professional, courteous, they went above and beyond to ensure that everything went smoothly and was done well and we could not be more happy with them. Everything is working exactly as promised and you’ll be in good hands.”
– Clay D.
“Matt was fantastic. Arrived on time, and answered a barrage of questions clearly and thoughtfully. Exactly what you want in a service technician. Not the usual non-answers or gobbledygook that no lay person can understand.”
– Anne H.
“Great experience. Justin was great. Came on time and did a great job on my yearly maintenance.”
– Kweku A.
“Justin prompt, efficient service. Very pleased with his work.”
– David S.
“Justin was so friendly and courteous. He explained everything clearly and showed me that my furnace’s capacitor was faulty and we decided to replace it on his visit today.”
– Gail R.
“work with the technician: Justin was smooth and efficient…. he answered the questions & did a great job; thank you !!!!”
– t michael g.
“Justin is knowledgeable and very helpful. Ballard natural gas is a very professional and excellent company.”
– Leslie D.
“Ballard Natural Service responded quickly in establishing an appointment and sensitive to our time constraints. The service representative, Justin, was professional, informative and helpful.”
– JIm B.
“Justin serviced our ekectric water heater. As akways, he prividef excellent, courteos service. We akso request him each year for maintenance of our heating system.”
– Andrew J.
“Justin’s service was timely and professional. Thank you!”
– Lauren S.
“Thank you to Tyler, Kevin, Alex, DJ, Jordan, Edie, and Neil for the outstanding service you gave us in June. Our new unit works so well. Tyler and Neil told us what to expect on install day and everything went as planned with excellent service from all. What a great crew! The electric furnace and air handler provides an even temperature, great airflow and so much less dust!!! Not to mention, we love the air conditioning!! THANK YOU Ballard Natural Gas and Trinity Electric……for a job well done. We appreciate you and our wonderful system. Cammy and Tim”
– Cammy H.
“Justin arrived
The office called to advise me that the schedule was running a little late. Justin arrived soon after and apologized for being late. He was very professional and friendly. He’s been here before, and knew his way around. I took him to the basement and left him to do his work, which he did quickly. I always like having him come. Overall satisfaction is 5.”
– Barbara B.
“Service was thoughtful, helpful and respectful, answering my questions and concerns.
Thank you.”
– Caroline O.
“Garret stopped by to calibrate and ensure our newly installed air conditioner is running in its best condition. Garret was professional, friendly, and a person I would highly recommend to a friend.”
– Taylor H.
“Matt Deehring and Josh came to investigate an issue with our somewhat recently installed heat pump. They were quick, kind, and offered thorough explanations to help us with the issue.”
– Summer H.
“Garret was an excellent service visitor to our home. He was patient and courteous while going out of his was to explain the situation that caused our air conditioner to not work. He accurately and honestly predicted the future services that would be required to solve our problem. His three visits were pleasant and competent. Thanks for providing his services. It now works!”
– Denis F.
“Garrett was very professional and knowledgeable. He explained what he was did, the condition of our items, and what he recommended.
Thank you very much.”
– Suzanne J.
“Justin has been coming to my house for at least 3+ years. He is service focused, knowledgeable, and professional. I also like that he remembers the light bulb that help clean the air. Great customer service.”
– Megan D.
“Justin was polite, helpful and efficient. Thanks”
– Stacy R.
“Justin was our repairman. He did a great job. He informed us about everything. He was very polite and respectful.”
– Marilyn E.
“Justin was great, and very professional!!”
– Melissa A.
“Excellent visit from Justin. He inspected our furnace and AC quickly and efficiently. We look forward to seeing him next time.
David & Candace”
– Justin F.
“We were having trouble with our gas furnace. It would only heat intermittently. Matt came out and diagnosed the problem and solved it. He was so knowledgeable and thorough. Great experience. Thanks.”
– Brad C.
“Had mini-splits installed a few weeks ago, annoying light flashing on the one above our bed. Turned out it was something we didn’t need so Matt Deehring came over and quickly figured out what it was and we didn’t need it if we weren’t going to operate via iphone. So professional, quick, explained everything, and no more annoying flashing light! Love BNG!”
– Susan W.
“Everyone we have encountered has been great and Josh is terrific! Kind, nice, personable, and super knowledgeable. He is the best!!!!”
– Laura M.
“Justin is a jewel! Very knowledgeable & efficient!”
– Barbara H.
“Justin did a great job on the maintenance for the furnace and the gas fireplace”
– Jim S.
“I always appreciate the work done by the Ballard Natural Gas Service team. Recently, Chris and Justin arrived (right within the scheduled time window) to maintain my home’s furnace and water heater. After both systems were serviced, they clearly described potential furnace repairs, based on logged error codes. I am confident the furnace and water heater will continue working as reliably as possible, thanks to the knowledge, skill and professionalism of the BNGS staff.”
– Andrew B.
“Justin and Chris were here in our home today to service our 2 gas fireplaces. They were thorough, courteous, and efficient. This is my first experience with Ballard Natural Gas, but we will definitely use them again.”
– Nancy K.
“Josh arrived on time, listened to my concerns, addressed my concerns, and provided clear information.”
– Gary M.
“As a property manager, it’s essential that I get quick responses when the heat goes out, and quality repairs to fix the problem, and the whole Ballard Natural Gas team has been great all around. Josh and Norm were awesome, and fixed our most recent furnace problem in no time at all. And as business owner myself, I always appreciate it when a company goes above and beyond in terms of customer service, and these guys rock. Thank you again, you’ve made a happy customer for life, and keep up the great work guys!!! -EJ-”
– Eric J.
“Justin and Chris (“in-training”) arrived exactly on-time, offered to remove their shoes, and completed my gas furnace inspection. One part needed replacement, and they had it out in the van! Super nice, efficient, and let me know about saving maintenance fee by signing up for a program!”
– Karen K.
“Matt Dehring was very professional and helpful. Thank you.”
– Daniel C.
“These guys are great. The technician, Norm, was timely, professional and action oriented – resolving my issues in a few short hours. Big thanks to the whole team.”
– Dave N.
“An non-emergent appointment was made on-line at 8:00 on a Tuesday and Justin and Chris arrived promptly at 8:00 the following day. Their service was excellent. They were courteous, considerate and professional and wore masks, for our protection and theirs, the entire time. Thank you both!”
– Dan L.
“Had mini splits installed last week. Last summer was brutal as our home faces west. Conner and Alegandro were the installers. Mike was the electrician I believe. They were great! Very respectful of our home, explained everything they were going to do and what they did, consistently asked if I had questions, closed my backyard gates when they were done for the day, wonderful clean up! The line hide painting matches perfectly. I’m so impressed with these young men and the service they provided. I will recommend Ballard Natural Gas!”
– Susan W.
“Justin and Chris (in training) performed annual maintenance on our 10-year-old Trane furnace. They were friendly and got right down to business. The furnace checked out well and they were done in about 20 minutes. BNG has come a long way in 10 years. Very professional and customer service oriented.”
– Bryant B.
“Justin and Chris were very courteous and did a thorough job checking out our heating/cooling system.”
– Judy M.
“Justin and Chris came out today and were professional and helpful with questions I had.”
– Dave H.
“Justin came to my house for a yearly maintenance of the furnace and gas fireplace. He did an
inspection and recommended an air filter which he then installed. He was very courteous and
efficient and I was happy with the outcome. Thanks, Justin! Sorry to be so slow with this, but I
had computer problems.”
– Mary S. P.
“Justin did an outstanding job conducting yearly maintenance on our ductless Mitsubishi system. He recommended we install a surge protector to make sure our system was safe and installed the surge protector immediately. Justin has serviced our ductless system many times and always does a great job. He is friendly and explains his recommendations and results of the service. We look forward to seeing Justin again next year.”
– Dennis L.
“Josh was so helpful and considerate! He provided excellent service and advice! I will definitely use Ballard Natural Gas again for service!”
– Alane S.
“Our furnace quit! We called and had a repairman there to by mid afternoon. Justin did a great job of repairing the circuit board and explaining all that he did and saw. We were lucky that he had the part needed on his truck. Hats off to a company doing it’s best in these challenging times.”
– Bill W.
“Justin did my annual maintenance this year. He was courteous, friendly, and certainly seemed experienced in what he was doing. And my dog loved him too!”
– Sharon L.
“I am very pleased with the regular heat pump maintenance provided by Ballard Natural Gas and especially the technician, Justin, who shows up on time, works quickly and makes sure my questions are answered.”
– Stuart F.
“Justin did the repair very easy to talk to and ask questions”
– Dean L.
“Thank you Ballard Natural Gas!
Josh did a wonderful job performing maintenance on our furnace. It is now running great and our home is comfortable every day. Thanks!”
– Patrick K.
“Just wanted to say that Justin was very professional and did a great job.”
– Stephen V.
“Josh arrived at the promised time and he performed maintenance on our 2 furnaces. He was pleasant and thorough – just what you want from a service technician!”
– Nancy D.
“Justin is extremely polite and efficient and has great customer service skills.”
– Karol P.
“Our furnace was acting up and fortunately we were able to book an appointment just a couple days out. Justin respected COVID protocols, diagnosed the issue quickly and was done before we knew it. Highly recommend!”
– Sarah M.
“Ballard Natural Gas kept me informed via email when the technicial would arrive, and Justin the technician arrived on time and within the window of time the service was scheduled. Justin was very polite, answered the few questions I had and he was extremely knowledgable about the job he was doing and the furnace he conducted the maintenance on. I have used Ballard Natural Gas for many years now, and I highly recommend Ballard Natural Gas. They have been and continue to be an excellent company.”
– Bill H.
“Justin was very personable and did a great job.”
– Kathryn J.
“Justin performed our annual gas furnace maintenance yesterday. Over the years he has been here several times and has always been pleasant, efficient and informative.”
– Eric B.
“Justin was great! He’s serviced our furnace and tankless water heater in the past. Always happy to have him here.”
– Chip P.
“Josh was great – all the technicians are! He was not just on time but a few minutes early, very friendly and efficient.”
– Pamela A.
“Our furnace quit working, but Justin was able to get it up and running in no time. He was efficient, polite, and arrived when he said he would! Super thankful for his service and will definitely call on you all again in the future.”
– Jacob J.
“Justin did a great job of troubleshooting the problem, explaining it clearly, and then repairing the furnace when the part came in. He was professional and courteous at all times and it was a pleasure to do business with him.”
– Larry A.
“Of 3 providers we phoned, significantly the fastest in making a repair visit for our broken Lennox HE gas furnace. Justin was prompt, polite, and competent. We’ll use BNG again happily.”
– Mark S.
“Ballard Natural Gas sent Clinton and Nick to install a new gas furnace. They were a great team and worked efficiently and professionally to get the job done in just a few hours. Everyone I spoke to at the company was very helpful and knowledgeable. Will refer Ballard Natural Gas and definitely use them again.”
– Katie A.
“It was great!
The technician came out and did a great job. Explained what he did. He was courteous and professional.
I also really liked the additional text messages that told me who was coming and a bit about their background.
The text also included a link that shows me where the technician is at. I don’t really need to know that. I didn’t look because it’s just information overload. But what’s important to me is what they do when they get here.”
– Richard S.
“On time Prompt service by a Kind/Courteous Service Technician”
– Orlando M.
“Josh was the first tech who came out to assess the problem. Turned out to be a computer board in the furnace. Josh was professional and efficient. Diagnosis was quick and accurate. Seth called next working day to give me repair estimate and schedule appointment. Prompt and professional. Justin came out to do the repair the following day. Prompt, professional and efficient. Let’s give all three a raise in pay and a thumbs up for Ballard Natural Gas. Great work!”
– Marilyn A.
“Felt compelled to write a positive review for Garrett. He came out yesterday to dig into the problem(a) we were having with our heat pump and thermostat. He was patient, thorough, professional, and took the time to explain everything to us before leaving. Would highly recommend Garrett and hope he’s appreciated for his service with Ballard Natural Gas.”
– Jennifer D.
“Garrett is great! He was attentive and efficient. I definitely feels taken care of.”
– Andrea K.
“Fair price. Courteous. On time. told me all he did. Made appropriate recommendations. I like these people”
– Susan S.
“Furnace noise.
Justin stopped by and took care of it.
Thank you!”
– David S.
“Justin did terrific job with our furnace maintenance this fall.”
– sheila M.
“They are always good about calling back and setting appointments. They’re great about telling you who is coming and giving you as much information as they can on when they’ll be there. Justin quickly identifies two problems and just as quickly found quick solutions. He was great about answering questions and giving advice on things we can do to help keep things running. Everyone I’ve dealt with here is nice, patient and professional!”
– Scott S.
“Justin was so friendly and polite. I felt safe having him in our home. We appreciate that he’s willing to come into homes during a pandemic.”
– Amy E.
“Justin worked diligently to clean a blockage in our condensate trap and was able to get us heat back the same day”
– Josh B.
“Josh arrived as scheduled and quickly took care of routine furnace maintenance. Very easy and convenient!”
– J L.
“Josh was great! He recommended a larger repair job but was able to get us working a little in the meantime. On time, quick, and no long delays to get an appointment.”
– Ashley D.
“Josh was prompt, courteous and knowledgeable.”
– Josh ?.
“Furnace without heat would indicate immediate help. Your technician Garrett Hamilton was on time, knowledgeable and friendly. The repair needs a part which he has to order. He showed me a way to temporarily get the heat running until the part can be obtained and installed. Thank you all for your kindness and help. I’ve been a Ballard customer for over 20 years, one of my many good choices, and have sent many friends your way. Merry Christmas and blessings on all of the staff.”
– Patricia P.
“Justin did a great job getting our gas furnace back online. Friendly and professional, and got the job completed in short order.”
– Ed V.
“Justin did a great job! He was courteous and thorough, as he provided a walk through of the before and after of the repair. Thanks BNG for your quick response to getting things fixed.”
– Dan L.
“Justin did maintenance on my gas furnace and gas fireplace this morning. He was efficient and diligent in completing the work and helpful in explaining the various maintenance steps. I’m sure glad he works for Ballard Natural Gas Service.”
– Tom G.
“Justin was great- prompt, pleasant, efficient, and fixed our Navien quickly.”
– Diane L.
“Justin arrived early in the window and was courteous and quick! Love the text ahead with his photo and a few personal notes. We could all use more connections in life!”
– Judy K.
“Justin was polite, quick and communicated very well his observations of the heating system.”
– michael b.
“Justin was informed, friendly, efficient. Thank you!”
– Jenny G.
“Josh was amazing. Not only he got sure the furnace is working properly but he answered all my questions and help me understand about my furnace. So thankful for his work.”
– Carlos D.
“Justin came by to service our furnace today. He was prompt, courteous, and pleasant. The whole appointment was quick and easy!”
– Michael B.
“Justin was great! He showed up on time, communicated throughout the process and made sure everything was taken care of before he left!”
– Jim K.
“On time, good service and communication”
– Michele G.
“Overall good experience. Justin was thorough and helpful.”
– Paul p.
“Justin was very courteous when he arrived. He was masked up and asked if he should take your shoes off before entering the house. He quickly assessed our gas furnace, reviewed the adjustments he had made, and helped set up the service contract for the coming year. Overall he was very professional and friendly.”
– John M.
“Justin was fast, efficient and friendly!”
– Owen H.
“Justin was professional and friendly. He left recommendations for the furnace, renewed my maintenance plan, and made sure any questions I had were answered.
He provided excellent service.”
– Kathryn C.
“Justin was Prompt, courteous, and efficient.”
– Adam B.
“Justin was attentive, friendly and went informative. Super simple to set up and let us know that the furnace is in healthy condition.”
– Jeremy O.
“Great communication. On time. Efficient. Friendly.”
– Chad K.
“Justin was able to quickly diagnose and fix our furnace that had been improperly set up by a previous contractor. Happy to have a warm and quiet home!”
– Michael L.
“Justin was wonderful, as usual. Very professional, friendly and helpful.”
– Heather L.
“Justin did a thorough check of our furnace as part of our maintenance plan…He was prompt for his appointment, friendly and competent.”
– Dorothy and Susan V.
“Justin was very thorough and courteous. He was prompt, worked efficiently, and gave us a clear explanation of the maintenance work he performed and the current state of our furnace.”
– James C.
“This is the second time Justin has been to our house for repairs and maintenance. He is always polite and knowledgable and explains everything in detail which I really appreciate. Thank you!”
– Sarah R.
“Garrett was excellent. He explained what he was doing the whole way through and answered some of my basic questions. He offered a few additional services but wasn’t pushy. Won me over as a customer.”
– Victor E.
“Just wanted to thank you for sending Garrett out this evening to check our furnace that is not working. He did an awesome job assessing the problem, explaining what is needed and gave us recommendations for things we could do to make our system run better once it is repaired. Garrett is very knowledgeable, professional and helpful. Thank you!”
– Debra B.
“Justin was great! He completed a service maintenance on our gas furnace, explaining all his steps, reviewing photos, and changing the air filter… all done quickly and pleasantly. Appreciate the new scheduling reminder and appointment systems, too!”
– Elizabeth C.
“I am very pleased and satisfied with the gas furnace annual maintenance work that Justin did for us on 11/3. He reviewed with me what he did, what he saw and what it meant. Justin has done this work for us for at least three years now and we are happy that he continues to do it.”
– Daniel D.
“Justin continues to offer great service both with the yearly maintenance as well as today replacing the wall thermostat. He’s prompt in timing and works efficiently, always answering any questions I might have.
Thank you, David”
– David S.
“Justin gave us great service. He explained what needed to be done and why, the cost, and
got to work. He was courteous and helpful. We’d welcome him back next year.”
– Bruce M.
“Justin has serviced our funaces for the past several years. He has been efficient and very professional! I highly recommend him and Ballard Natural Gas for furnace needs.”
– Patti K.
“Justin did a great job on annual maintenance for my gas furnace and MERV 16 air filter unit. Friendly, efficient, neat, orderly and answered all of my questions.”
– Neal G.
“We appreciated the excellent customer service and technical knowledge that Justin provided for our yearly maintenance. He answered our questions and made us feel comfortable. I was thankful that my questions about the cloud system was followed up by Seth and how to proceed. Thank you to both Justin and Seth.”
– Samuel C.
“Great fast service by Justin”
– Tarik B.
“Justin did a great job on my gas furnace and two fireplaces. Friendly, efficient and made sure all of my questions were answered.”
– Diane B.
“Josh was polite and efficient, a pleasure to work with.”
– Tim N.
“Garett was courteous, efficient, and knowledgeable. He identified the problem right away, and got my furnace running again. He noted some things that would probably need to be addressed in the future, but he did not do a hard sell or otherwise try to pressure me into taking care of those things now. Great job, Garett!”
– David B.
“Garrett did an excellent job replacing our natural gas water heater. On time, courteous, efficient and great to work with. Ballard Natural Gas has helped us several times over the years and is the only company we call. Prompt response and efficient scheduling and very highly recommended. Thank you!”
– Bill L.
“Josh and Brenden explained the process really well and took extra care with our extra dusty ductwork. Thanks!”
– Ron P.
“I just had my first experience with BNGS. Norm’s arrival was timely and he communicated well. He was informative about the furnace in the house we recently purchased. He did a good job. I would certainly recommend BNGS to friends.”
– John S.
“Clinton was on time, courteous, and pleasant. During maintenance he discovered a part that needed replacing, showed me the defect in the part, told me how much it would be to replace, and made the repairs quickly. He offered to remove his shoes before he came in my home, kept his face mask on, and cleaned up after himself in the furnace closet. Always a good experience with BNG and Clinton is no exception. Highly satisfactory.”
– Margaret A.
“I also had my tankless gas unit serviced. Garrett was friendly, answered all my questions patiently, and informed me as he worked. Booking was straight forward and pricing transparent. Definitely recommend BNG!”
– Leila E.
“Garrett was quick and professional; appreciate the great service. 8/27/21”
– C S.
“Clinton worked quickly and did a great job of explaining what he checked during this annual maintenance. He also suggested some additional equipment/services that would prolong the life of the furnace. Very helpful!”
– G M.
“The heat pump was installed a few weeks ago, very prompt and professional job. We have had service visits, now the problem has been found. It is a part Ballard Natural Gas buys from a vendor. Garrett was prompt, friendly, knowledgeable and communicated with us clearly. I look forward to having the heat pump work, recognizing Ballard and Garrett have done everything they could.”
– Stephanie B.
“Our water heater wasn’t working this morning and Garett was able to come right away. In just a few minutes our hot water was working again. Great experience and I appreciate their quickness.”
– Bobby L.
“Garett was our service technician this evening. He came to our house on an emergency call about 9 pm. Our Train AC compressor had stopped working. Garett immediately spotted a blown fuse, replaced both of them, checked the coolant temperature, and buttoned the unit back up in less than 30 minutes. He was polite, friendly and competent, a quality technician and a great representative of Ballard Natural Gas Service.”
– Mark H.
“Garett was great. Super helpful and efficient.”
– Kevin H.
“Clinton was fabulous. Very courteous, wore a mask, asked if shoes needed removal (no) and just very nice. I signed up for next year’s maintenance because of his great attitude. He did an excellent job cleaning the glass as well!”
– Sharyl G.
“Justin did an Excellent job!
Prompt, kind and professional.”
– Mike S.
“Great job! The experience was very positive. Garett completed the repair in a timely manner.”
– Robert T.
“Clinton cleaned my gas furnace. He was very informative regarding the maintenance of my furnace and air conditioning system. He recommended a duct cleaning and let me know when it had been done last in my house. He suggested services that would be beneficial to my home without any pressure.”
– Autumn H.
“Clinton Brook was on-time and your communication on his arrival time was appreciated. More importantly, Clinton easily and quickly found the problem and the repair was completed quickly. He explained everything to me well, giving me a sense of relief and confidence in his work.”
– Scott J.
“Was referred by a friend to Ballard Natural Gas and was not disappointed! The gas furnace had not had annual maintenance in several years and Clinton was able to get it running better than ever. The service was seamless and Clinton was very knowledge and friendly.
Would highly recommend and will be using their services for projects to come. Thank you!”
– Spencer B.
“Clinton did a GREAT JOB…..very polite and professional”
– Chuck S.
“When you have a 2-month old baby, and your central air fails in the midst of Seattle’s record-setting heatwave, it’s far from ideal. You could tell it was a hectic time for Ballard Natural Gas Service, given the extreme weather Seattle was experiencing. Despite the difficult circumstances Pat gave us a temporary solution the same day that we called! His service was beyond expectations. Garrett came 2 days later with a replacement part that solved the issue permanently. Like Pat, Garrett gave excellent service. It was obvious both of these guys take pride in their work. 11/10, I would contact Ballard Natural Gas Service again!”
– Mike Q.
“Garrett was very personable and explained things as needed. He is a great crew member.”
– Mary H.
“Clinton arrived on time, was very friendly and courteous, helpful in answering my questions, and was quick in diagnosing and fixing our problem in one short visit. Thank you for the great service!”
– Laura M.
“So pleased with the service we received today from Clinton. He is personable, knowledgeable, and informative. And polite too! I highly recommend his services.”
– Sylvia T.
“Garrett was an outstanding help to us – out ductless system went out during the peak of the heat wave, and he walked me through how to reset the fuse in the system to get it up and running. Professional, knowledgeable, and levelheaded.”
– Cody C.
“I could not be more happy with the service provided by Clinton for this installation. He is professional, courteous and leaves the site as clean as on arrival. We have been fortunate to have him for other service items and have been equally happy. Highly recommend him.”
– Greg S.
“Garrett arrived when expected, didn’t take too long to perform the annual maintenance check and provided helpful and informative answers to my questions about the maintenance that was performed and a part that needed to be replaced. Very good service overall.”
– Stephen P.
“Garrett was great. Prompt, polite, knowledgeable and efficient. I’m very happy with Garrett.
I don’t like it when companies don’t trust their own workers. So I despise these surveys.”
– Roslyn D.
“Clinton did a great job. He clarified all logistic and cosmetic decisions before taking action. Everything turned out great! Love or new instant water heater system!
-Gabe”
– Gabe H.
“Josh performed the annual service maintenance for our furnace. He was efficient, knowledgable and friendly.”
– Elizabeth H.
“Thank you for sending Garrett to check on the issue with our HVAC unit . He was very thorough and informative, and explained everything I had questions about.”
– Lynne M.
“Clinton was great. He was just as committed to a clean, professional look as I was hoping to get, and worked fast, but carefully.”
– Brian A.
“I needed a repair right away and Ballard arrived in less than an hour. Great service from Garrett! He was able to fix it quickly and explained everything to me. I wish all service repair from other companies was this fast, good and personable. I loved getting his bio/background in an email prior to his arrival. Nice to know who’s doing the work and that they’re super qualified.”
– Tvic W.
“We had an overall positive experience with Ballard Natural Gas. There were some unforeseen equipment problems, however the inconvenience to us was minimal. Josh, the technician, was very professional and apologetic. Donnie, the service coordinator, immediately contacted us to reschedule to a convenient date. Both were pleasant to work with. Josh showed us how to set our thermostat to allow optimal air movement throughout our house in the summer.”
– J W.
“Garrett provided superb service with a smile. Explained everything.”
– jeff a.
“Scheduling was easy, pricing was clear and upfront. Communication about technician’s arrival was thorough. Technician (Clinton) was on time, fast, explained the issue clearly and had good recommendations about needed service items.”
– Mark P.
“Josh was good with the maintenance this morning. Right on time, very polite. And we got talking about what might make our home experience better — air quality and such. Josh is easy to talk to and did not seem rushed. So we had a chance to go over some questions that occurred to me later in our discussions. As a result, we have ordered some improvements/enhancements.
Thanks for the great service, Josh. And thank you, Ballard N G.”
– Jim S.
“Garrett did a great job completing our annual maintenance for our furnace and heat pump. Included an impromptu troubleshooting of our control panel, where he found and fixed a loose wire. Always enjoy having the Ballard Natural Gas team come through for service.”
– Keene O.
“Josh did a great job with our furnace maintenance and duct cleaning. He was on time and efficient, and also friendly and helpful in answering all our questions.”
– Brent S.
“Garrett did a wonderful job. He was quick and efficient and explained everything well.”
– john b.
“Our technician, Josh, was knowledgeable and professional. Thank you!”
– Brian B.
“Garrett was wonderful! He called when there was a scheduling conflict to let me know that he would be later than scheduled, much appreciated. And he was very professional, efficient and friendly.”
– Barbara H.
“He was amazing. Never tried to fast talk me or hide anything. Knew I had a hard time with his office already and was very courteous. Very knowledgeable and still wanted to call tech support to make sure he wasn’t wasting mine or his time. Overall a pleasure to work with.”
– Chuck D.
“Garrett was friendly, helpful and focused on trying to help us today. He quickly identified the problem and then came up with the solution. He is an asset to Ballard Natural Gas Service.”
– Julie B.
“Josh was thorough and efficient in inspecting our gas furnace and explaining his findings to us. He also gave us suggestions for using the system’s fan during smokey summer months. We particularly appreciated the lack of “upselling” which has been an annoyance with past service people.”
– Larry Y.
“Josh provided excellent service. He explained what he was doing, seemed highly competent, and on top of that is a nice guy. Thank you.”
– Daniel C.
“Garrett was highly professional and personable. He diagnosed our problem and fixed it quickly.”
– Anonymous G.
“Josh came today to do annual maintenance on our gas furnace. Right on time–friendly–knowledgeable–great job!”
– Beth and Howard G.
“Tech was on time and operated in professional manner”
– Thomas S.
“We had our system installed in 2005 and have had Ballard service them ever since. Garrett came out and was friendly and professional throughout. Great company and top notch employees!”
– Jeff G.
“Very excellent technician. Friendly, thourough and efficient.”
– Claudia P.
“Josh did a fine job on the power vac maintenance today.”
– KEVIN H.
“My service experience was great. A technician was sent to my home the very next day! The technician was on time and a text was sent prior to his arrival to let me know he was on his way which was helpful. Garrett, the technician who came to our home was courteous, knowledgeable and very helpful!”
– Janet M.
“Josh Anderson just serviced our duct system in an efficient and fast manner. Also gave us hints for better air flow in the house. Also I would like to mention that Clinton Brook did a good job servicing out furnace on 5/5/21.
Both technicians were here on time and did a fine job.
– Wiley H.
“Clinton did a great job replacing our water heater. He was polite, worked efficiently, and got the job done well. We only had to wait a day to get the water heater installed as well. Thank you!”
– Mark J.
“The Thermostat to our heater and heat pump failed. Ballard came out within 24 hours and will replace it tomorrow! Our technician, Garrett , was very polite, accommodating and efficient! He knew what he was doing and was in and out in no time!
Very happy with this service.”
– Anita M.
“Josh was very professional and efficient, and told us how he found the condition of our air ducts when he was through. Left the work areas clean.”
– James L.
“Garrett did a good job of describing what he was going to do to investigate our furnace gas leak, discovered the leak, and corrected the problem. He was very efficient and personable. Thanks!”
-Gordon and Dianne
“Garrett was very professional and kind. He was very patient in answering all our questions. He ordered us filters and set up duct cleaning.”
– Wendy H.
“I appreciated Clinton’s professionalism and knowledge — when he serviced the furnace he was also happy to answer related questions.”
– Carolyn H.
“Excellent communication leading up to the appointment. Swift work while on-site. Explained the situation well and walked me through the resolution and preventative measures. Very glad we’re working with Ballard Natural Gas Service.”
– Doug U.
“Josh & Jaden did a good job cleaning the duct work”
– Thomas V.
“Matt arrived right when promised and went to work after a nice introduction to what he would be doing. He explained each step of the process for maintaining our heat pump and air-exchanger. He gave a clear description of what was needed to clean our ducts and by afternoon I had all the reports and estimates I asked for. Efficient, thoughtful, friendly. Thank you Matt D.”
– Victoria C.
“Clinton was very helpful. He worked on both our furnace and our gas fireplace and answered questions I had very clearly. His work gives me confidence in your company and makes me pleased that I have a contract with you for regular maintenance.”
– Daniel C.
“Garrett did a great job! Very knowledgeable, friendly and polite. I am requesting him to come again to replace the control board.”
– Joseph G.
“Garrett serviced my gas furnace, heat pump and tankless water heater.
He was friendly while professional, efficient, made a recommendation for a part replacement which I felt comfortable accepting. Also advised me to have my gas fireplace insert added to next year’s service agreement which I did.
I appreciated his help.”
– Diane M.
“Loved the easy of the annual maintenance service. Garrett was incredibly nice and prompt and was done in half an hour. Great service all around.”
– Ryan R.
“Garrett was great, efficient, respectful, and professional.”
– Nicolas A.
“Service was timely and very professional.”
– Christine L.
“Josh was very friendly, answered our questions, and performed duct cleaning service efficiently. He arrived on time, and did a wonderful job. I highly recommend him!”
– sandra k.
“Garrett replaced a thermostat that had quit working. The one being replaced was expensive and had computer programs I didn’t need or use. He installed a more affordable, user-friendly thermostat that works great!”
– CANDACE M.
“We were very pleased with Garrett’s service of our water heater. He was friendly, thoroughly explained the process for maintenance and answered our questions. And he kept clean the basement area, too.”
– Carolyn T.
“Clinton arrived on time ,really a little early which I was glad. He was very polite, professional and explained different pieces of equipment. He did replace the ignition starter piece which was going out. The furnace didn’t always start on the first try. He gave me a choice of fixing it now or in the near future and the exact price it was going to cost. He checked everything else and was very efficient . He also explained their maintenance program, plus some other programs/ features the company offers. Will use this company again next year. Thanks for great service Clinton.”
– Cecilia I.
“Clinton explained in easy-to-understand my options for other product suggestions. His emails will be helpful in my decisions to select one or more of them. He took time to demonstrate how the fan option works on the thermostat.”
– Richard E.
“Clinton was super nice and professional. He had the blower motor diagnosed quickly.
Return visit was even faster.
Thanks,”
– Justin L.
“Clinton came to replace a leaking copper hot water pipe leading from our tankless water heater installted by Ballard. He told us the best solution was to put in PEX piping. He did excellent work, and explained clearly and fully what he was doing. We appreciated greatly his service and his other maintenance tips that he gave us. He brought a corrosion grenade, but since he replaced the copper pipe with PEX, Clinton suggested we put the grenade on the cold water copper pipe as protection against its corroding. In addition, though the warranty ran out on our copper piping, we also appreciated that Ballard understood the original copper piping was substandard and they installed the new pex piping at no cost to us. We only paid for the corrosion grenade.”
– Andrew R.
“Garrett came to fix our thermostat and check our furnace on Tuesday april 20th. He was extremely polite, kind and did a wonderful job.”
– Kyle S.
“Josh with the vacuum unit was awesome. Kind, professional, funny and efficient. Thanks for always doing a great job with our system!”
– Gary J.
“Josh was efficient, friendly and professional.”
– Ed S.
“Garret was efficient, knowledgeable and personable. He answered all my questions, explained clearly what he was doing and acted professionally throughout the process.”
– Ed S.
“Your tech Matt Deehring was very professional and knowledgeable. It was a pleasure to work with him.”
– Amy D.
“Garrett was great. Did a good job, explained our concerns. We are awaiting follow up on a repair. Good job overall.”
– Gill A.
“Clinton was our service tech. Very friendly, helpful and informative. BNG has always treated us well.”
– Janet B.
“Garett was here today for my heat and air conditioning maintenance. It was a pleasure to have him here. I had many questions regarding my role and responsibility for maintaining the furnace and air conditioning. Garett was calm and comfortable explaining the many details I inquired regarding my role keeping the furnace and air conditioning working properly. Thank You for Garett and all future maintenance please send Garett. Beverly Wagener”
– Beverly W.
“Garrett replaced the heater mechanism in our tankless water heater, fixing the temperature problem with the lack of hot water. He was on friendly, on time and efficient. It was great service.”
– michael f.
“Garrett was great to work with. He was helpful and efficient while here.”
– Christopher S.
“Josh Anderson was just here to power vac the furnace and air ducts throughout the house. Given I'd never had this done in the home's 15 year history, I thought it would be a mess. Josh was very efficient, thorough, explained every step, and made the work as unintrusive as possible. Thank you, Josh!”
– Jan H.
“I've been a long a long time customer of Ballard, since I bought my house. This last week, Garret was here to provide annual maintenance on the heat pump, water heater, gas fire place, furnace. I always know that any issues will be identified and a course of action thoroughly explained, all the pros and cons. Like every representative I've worked with from Ballard, Garret was timely, thorough, efficient, and had a great sense of humor.”
– Jan H.
“Matt is great. He walked me through the problem and clearly explained my options. I have been a customer since 1996 and have always been pleased with the honesty and reliability of this local company. I am confident that they are not going to sell me upon services or products I do not need. Keep it up!”
– Mary F.
“Garrett was very polite, friendly, and helpful. He was flexible when I needed to jump on and off zoom meetings to talk with him. He explained what he was doing and answered all of my questions. Overall a very positive experience!”
– Leanne S.
“Clinton was very professional. I appreciate his patience as we had to remove panels and a post so he could access the furnace. He explained things and gave me tips, which I appreciate greatly. Overall a very positive experience.”
– Ann S.
“We had a new tankless water heater installed last week in our home. The sales rep (Tony) did an excellent job of explaining the advantages of the tankless system and was very helpful in reviewing the details and space in the basement where the new heater was to be installed.
The crew who did the installation was also very professional and detailed in talking us through the placement of the revised electrical outlet, system wiring, gas piping, needed exhaust ports and system operation. Clinton was the lead installer and did an excellent job, assisted by Sam and Jayden(sp). The project was professionally completed and site cleaned up to our satisfaction in less than a day. We have absolute trust and the highest professional recommendations for Ballard Natural Gas Service and will continue to use them for all our water heating and furnace needs.”
– Dave C.
“The service requested was relocation of some gas furnace intake and exhaust piping. Technician Matt Deehring was right on time and the installation went well.”
– James L.
“Garrett was timely, professional and courteous when he serviced our tankless water heater. Would recommend him and Ballard Natural Gas.”
– Wayne F.
“Garrett performed annual maintenance on our gas furnace and heat pump today. He was outstanding- he welcomed my questions and concerns, listened carefully , and identified solutions to a problem I hadn’t known we had. He is friendly, professional, and knowledgeable. Highly recommend.”
– Mimi W.
“Our service technician Clinton was on time. Worked in a neat matter. Answered questions I had about the operation of the furnace and full function of the part he was replacing.”
– Dean M.
“Garrett was the best, friendly, thorough, and helped me appreciate your excellent service. In my opinion he is a valuable employee and you’re lucky to have him. Thank you for coming out on Saturday and getting my furnace up and running”
– Keihan E.
“Technician Garrett was very knowledgeable and polite. Explained the problem to me so I understood the issues.”
– Valerie D.
“Garett was kind and very polite. He shared with me what he did to keep my furnace in top shape as well as help me book the cleaning of my ducts to help with the dust in the house.
He did an amazing job.”
– Angelique R.
“Our furnace went down in the night and we called Ballard Natural Gas and they had the most amazing and informative tech named Garrett out within a few hours. From my initial contact with Seth to the service that was provided, we are happy to leave a 5 star review and recommend them to anyone who may need these services. Thanks guys!”
– Cori C.
“Garrett was wonderful, super fast and efficient and flexible in working around kids in virtual school during his visit. Thanks for being so thoughtful!”
– Brooke V.
“Garrett was professional from his introduction to the conclusion of the service. I have used Ballard Natural Gas for many, many years and have been pleased with the products, installations and maintenance service with everything. Thanks to Garrett for continuing in the excellent reputation of your company.”
– Judy M.
“Matt went the extra mile in diagnosing and solving the problem after initial installation of the heat pump.”
– Christopher S.
“Matt D. was extremely professional and did a great explaining the problem when our furnace was down. I would definitely use Ballard Natural Gas Service again.”
– Peter B.
“Clinton did the annual service on our furnace. He was on-time, courteous, and professional. He shared the condition of our furnace, which is older but looking good. He answered my questions and was very pleasant.”
– Annette S.
“We had a typically great experience with BNGS today. Garrett provided both excellent service and information in the follow up, and was generally just a pleasure to deal with. Thanks!”
– Joshua L.
“Clinton performed a maintenance checkup on my furnace and gas fireplace. He explained what he was doing and was
efficient and thorough and he always wore his mask and removed his shoes. He came back later with needed parts and
installed an earthquake valve, again wearing his mask and explaining what he did and how it worked. He turned all the
pilot lights back on. I appreciate his efficiency and good service and his pleasant attitude. Thanks, Clinton!”
– Mary S. P.
“Excellent, prompt, friendly, respectful and skilled service today by Garrett Hamilton!”
– Eric M.
“Thank you so much for fixing my fireplace and for making it a priority. Matt did an excellent job.”
– Dana M.
“As usual, always good service from your technicians.”
– Susan W.
“Garrett was efficient, courteous and friendly.”
– Scott L.
“The technician was very nice and courteous.
Our scrubber had burned out and he replaced it under warranty.
Clinton did a great job!”
– Greg F.
“Garrett Hamilton was extremely good. He diagnosed the problem with my heat pump and set up an opportunity for a quick repair. He very professionally answered all of my questions, and I specifically asked that he could be the one who came to replace the motor.”
– Barbara B.
Great emergency service on a cold, snowy night without heat. They were courteous, prompt, and professional. The photo of the service-person who would be arriving texted beforehand was a great security feature that meant a lot. I’m very happy with the work and will be using them in the future.
-Shaun O.
I am so grateful that Ballard Natural Gas responded so quickly during the snow storm. My furnace shut down at the peak of the storm. Clinton fought through snowdrifts and closed roads to come to my aid. Much appreciated. Fortunately it was a simple repair!
-Jdk W.
Ballard Natural Gas provided a very competitive bid to my request to have our existing tankless hot water heater replaced, as compared to the competition. Once installed, I noticed that I could not set recirculation schedules like my old heater. I contact Ballard Natural Gas and they immediately responded and resolved my concern. I’d definitely recommend them for all heating and cooling needs.
-Jon B.
“This company is terrific. Initially they installed a gas fireplace for us this winter and did a super careful job with a beautiful outcome. Later we had them back to move some ducts, gas lines and our water heater to prepare for a basement remodel. The guys work so hard, are meticulous, and the result is exactly what we needed. Great communication, friendly staff, and an all around great experience.”
– maryann S.
“We just transferred over from oil heat to natural gas. We expected to install a gas furnace to replace our old oil furnace in our 1927 Ballard home. Ballard Natural Gas showed us the advantages of a heat pump system. We agreed. Everyone at Ballard Natural Gas was pleasant, prompt and professional from the beginning to the end of the installation. We could not be happier. Every time we had any questions, they were addressed and answered immediately. All natural gas connections were installed per specifications and we can’t wait for our natural gas stove to arrive.”
– Steele M.
“Great follow up, efficient, friendly, knowledgeable and clean!”
– Janet M.
“Team Ballard Natural Gas did an Exemplary job installing our new furnace from start to finish. On a routine maintenance they discovered our existing furnace was about two fail. A few days later a new furnace was installed and operational. Technician were efficient and kept our house and work area tidy. We couldn’t be happier and would highly recommend.”
– Larry S.
“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more even heat. He included these minor but significant adjustments in his bid. We decided to change from a gas furnace to an electric heat pump because of recent warmer summers and for environmental reasons.
Three technicians did the installation: Guthrie, Brandon and Nick. All were extremely competent, timely and respectful, taking time to explain the system as they went. The heat pump went in easily and our dining room is warmer now, since they adjusted ducts and air vents and moved the thermostat.
We have used Ballard Natural Gas for years for our existing furnace care and recommend them to anyone seeking good products and good service. It’s important to support our local businesses!”
– Susan N.
“When our furnace was dying, we contacted two local companies for bids. While both were informative and helpful, Ballard Natural Gas gave us a better offer, for exceptional service. Rather than a simple sales job, the owner of the company made a full assessment of our heating system and located ways we could have more even heat. He included these minor but significant adjustments in his bid. We decided to change from a gas furnace to an electric heat pump because of recent warmer summers and for environmental reasons.
Three technicians did the installation: Guthrie, Brandon and Nick. All were extremely competent, timely and respectful, taking time to explain the system as they went. The heat pump went in easily and our dining room is warmer now, since they adjusted ducts and air vents and moved the thermostat.
We have used Ballard Natural Gas for years for our existing furnace care and recommend them to anyone seeking good products and good service. It’s important to support our local businesses!”
– Susan N.
“Matt Deehring did a great job with my heat/air maintenance. He explained his work well so that I could understand and called back to help me reset my thermostat in the way I like it. I appreciate his politeness and friendliness.”
– Cindy R.
“The fellow who recently did a service check on our furnace was professional, knowledgeable and friendly, answering my questions clearly.”
– Carl W.
“We were very pleased with Jesse and his promptness and courtesy plus the knowledge and good work that he provided for our furnace and heat pump. However, in the report that he sent to us there is no comment on two categories for the heat pump–Electrical disconnect condition and Contactor condition and one category for the gas furnace–carbon monoxide level. We would greatly appreciate that those items on the check list be updated as a part of our annual maintenance. Thank you”
– Randee E.
“The maintenance experience on our heat pump and tankless water heater was great. Communication beforehand was clear and thorough, with texts and a call from the technician to let me know his arrival time. Jesse was very personable and knowledgeable and was happy to explain what he was doing as well as discuss cold-weather heat pump issues and water heater recirculation questions.”
– WALTER M.
“Thank you Matt for your service, and excellent explanation on how the furnace works. Very informative.”
– Anthony F.
“I thought Jesse was incredibly personable. He was quick to diagnose the issue and he took time to explain what was going on in a way that I could understand. Jesse had my furnace up and running very quickly. I also appreciate that he answered all my questions around maintenance and provided a detailed estimate.”
– Charity O.
“Jesse called ahead when he was on his way, was timely, amiable, and efficient. Would be happy to have him service the heating & cooling systems in the future!”
– Janice W.
“Jesse arrived on-time within the window provided when I scheduled the appointment. He quickly completed our annual maintenance for both our Furnace and A/C systems. He made a couple of small recommendations, but was never pushy about it and made it very clear that the system looked brand new.
I have been using BNG for several years now at two different houses and continue to be thrilled with the service and knowledge of their team from the leadership on down.”
– Alex S.
“Completed work efficiently and installed two sensors. Went over condition of furnace and programmed thermostat to read two new sensors. Explained addition services and received email with charges.”
– Gary S.
“Done within 3 hours. Installed Damper on riser. Explained in detail work done and answered my questions”
– Gary S.
“Schedule was between 9-12, received a call at 12:15 notifying he expected to arrive in about 30 minutes. That worked for me as I had no other appointments that day. On the plus side, I appreciate that he did not rush through a job that made him late – I would want him to take the time to do a good job at my house rather than rushing away just to keep a schedule. An earlier call to let me know he was running late would have been good if I had another place to be that conflicted with his late arrival. Matthew was courteous, thoroughly explained what he did, and left his work area as orderly as he found it.”
– Carl P.
“Matthew was terrific. Very thorough in his work and in his explanations to me of the work performed. Very customer service oriented and a great ambassador for BNG.”
– Bryant B.
“Matt, great guy, good natured, went right to work. Came upstairs when he was done and explained all he had done and checked. Also he gave us ideas to improve our system.”
– Scott L.
“Matthew was very professional and completely explained every thing he had done. He was pleasant to talked too and made sure you understood the condition
of your furnace. Thank you for the service
of Mathhew Deerhring”
– Rebekah/Larry I.
“Matt was very professional, knowledgeable and explained what he performed and the results in a language that I could understand! He suggested some new items, but did not push them at all – which I greatly appreciated. It was a pleasure to have Matt service our furnace.”
– Barbara H.
“Ian did a great job! He called before arriving and showed up in the time frame promised. He was courteous, friendly and got the job done without fuss and in less time than anticipated. He showed me how to use the new equipment and took time to answer all questions. And he left our place clean!”
– Michael E.
“Matt D. did an excellent job of discovering and repairing our gas furnace problem. Thank you”
– Molly M.
“Jesse was enthusiastic, knowledgeable and very efficient. Thank you so much!”
– kelly s.
“Showed up on time, did a professional job, explained what he did and what the condition of my furnace was, friendly demeanor…I’d hope to get him again!”
– Michael P.
“Matt D serviced my problem and could not
Have done a better job..
He is one in a million and Ballard Gas is so fortunate to have him as a service person.
He deserves a Big Raise. $$$$$”
– Claire C.
“Matt was very professional, kind, and patient answering our questions. We appreciated that when he did not know the answer to one of our questions he sought out the answer rather than ignoring it. He reviewed the work completed and gave us recommendations. Great job!”
– Deanna S.
“I recently purchased a new Mitsubishi heat pump, furnace, A/C and a water heater. The installation went very smoothly, was done quickly, and I am very happy with the quality of my new systems!”
– Kathy R.
““I have been a client of this company for over twenty years and have always received excellent service.””
– Rosa M.
““Ballard Natural Gas is so awesome! They sent someone out as soon as possible. It was a puzzle to find the problem, but were very persistent about finding the problem, ordering parts, replacing parts, and making sure everything was working properly. Anthony, the technician was always polite and friendly…I wanted to adopt him as my son! …and he really knew his technical stuff. The company even waived some fees because it took so long. Their warranty is well worth the money. The phone staff was always very accommodating too! Thank God I have the A.C. during this heat wave!”
– Jennifer K.
“Justin arrived on time and performed the requested service. He offered recommendations for improving the system and ensuring good performance in the future.”
– Ellen L.
““They were awesome! My old furnace needed several repairs that made it more practical to just buy a new furnace. The tech came the same day and was at my house for almost 3 hours assessing my heat needs, heat loss, areas that needed more heat, etc. His review was so comprehensive. He sat down with me for a half hour explaining the different types of furnaces and costs and didn’t pressure me to choose any particular option. Another furnace company just came and gave me a brochure without even looking at my house. The next day he followed up to see if I had any questions. I didn’t at the time, but I called back that afternoon and spoke with a woman (the owner, I think) and she was super helpful. She answered all my questions. The furnace was installed a week later. They offered to bring me space heaters in the meantime, which I didn’t need. The installer was nice, clean and kept to himself. The job was done very professionally. A tech came out to walk through the system with me and answer questions. I couldn’t believe how “hands on” they were and how much time they spent making sure I was happy. I have been using them for servicing for years as well. I’ll definitely keep using them.””
– Jessica L.
“Connor came first for the annual maintenance of my furnace. Kaleb arrived a few minutes after to clean the air ducs.
Both men were prompt, courteous, and totally competent.
Because Connor was here a much shorter time and worked solo in my basement, I didn’t have opportunity to converse much with him. None the less, he was excellent all around. Caleb, of course, had to set up the huge tube and other equipment and was in all rooms of the house to cover and then vacuum the vents.
What a charming, POLITE, young man he is!
Everything went well with both young men.”
– Diane H.
“Connor came first for the annual maintenance of my furnace. Kaleb arrived a few minutes after to clean the air ducs.
Both men were prompt, courteous, and totally competent.
Because Connor was here a much shorter time and worked solo in my basement, I didn't have opportunity to converse much with him. None the less, he was excellent all around. Caleb, of course, had to set up the huge tube and other equipment and was in all rooms of the house to cover and then vacuum the vents.
What a charming, POLITE, young man he is!
Everything went well with both young men.
Diane Hansen”
– Diane H.
“Abrahan did an awesome job. He was very informative about the process. He was a joy to have working on this project. He gets and A+ rating from Mike and I.”
– Miriam H.
“Electrician’s circuit routing was spot on. Install Team did an excellent job concealing the condenser line, very tidy. Condenser unit was bigger than anticipated but quieter than expected. Overall we’re happy with the results.”
– Robert C.
“Rock installed our new insert gas fireplace. He was prompt, courteous, communicated each step clearly and VERY clean. Our fireplace was filthy, with lots of old soot, and Rock was very careful about keeping the soot contained, and vacuumed. He had to move the old stove through the house, and again, was very careful about damage and dirt. Rock was a pleasure to work with.”
– Susan C.
“Ballard Natural Gas is so awesome! They sent someone out as soon as possible. It was a puzzle to find the problem, but were very persistent about finding the problem, ordering parts, replacing parts, and making sure everything was working properly. Anthony, the technician was always polite and friendly…I wanted to adopt him as my son! …and he really knew his technical stuff. The company even waived some fees because it took so long. Their warranty is well worth the money. The phone staff was always very accommodating too! Thank God I have the A.C. during this heat wave!”
– Jenifer K.
“I have been a client of this company for over twenty years and have always received excellent service.”
– Rosa M.
“They were awesome! My old furnace needed several repairs that made it more practical to just buy a new furnace. The tech came the same day and was at my house for almost 3 hours assessing my heat needs, heat loss, areas that needed more heat, etc. His review was so comprehensive. He sat down with me for a half hour explaining the different types of furnaces and costs and didn’t pressure me to choose any particular option. Another furnace company just came and gave me a brochure without even looking at my house. The next day he followed up to see if I had any questions. I didn’t at the time, but I called back that afternoon and spoke with a woman (the owner, I think) and she was super helpful. She answered all my questions. The furnace was installed a week later. They offered to bring me space heaters in the meantime, which I didn’t need. The installer was nice, clean and kept to himself. The job was done very professionally. A tech came out to walk through the system with me and answer questions. I couldn’t believe how “hands on” they were and how much time they spent making sure I was happy. I have been using them for servicing for years as well. I’ll definitely keep using them.”
– Jessica L.
“Our gas furnace went out in the middle of the coldest few weeks of November. The guys at Ballard Natural Gas were prompt, helpful, explained what was happening with our furnace fully, and even lent us a small space heater in the time we were waiting for our furnace to be installed. Josh was who we worked with directly, and he provided the best customer service! We will use Ballard Natural Gas for any future updates.”
– Emily C. & Aaron B.